Client Care Specialist I – Customer Experience

Quest Diagnostics Incorporated; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Day 1 Benefits

Well-being programs

401(k) with company match

Paid time off

Education assistance

Job summary

Quest Diagnostics Incorporated in Cincinnati, OH is seeking a Client Service Representative I to deliver high-quality customer service across phone, email, chat, and other channels. The role runs Monday through Friday from 8:30 AM to 5:00 PM, with a focus on professional communication and precise documentation to resolve inquiries effectively.

The position offers a starting pay of $17.20 per hour, potential annual bonus opportunities, and a comprehensive benefits package.

Qualifications

• Minimum one year of experience in a similar role.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professional etiquette.
• Research and troubleshoot inquiries and follow up with customers on unresolved issues.
• Complete documentation and maintain accurate records for requests.
• Escalate issues per procedures and communicate with internal teams as needed.
• Deliver accurate information and guidance on business processes.

Skills

Interpersonal skills

Communication skills

Multitasking

Microsoft Office

Problem solving

Customer service

Confidentiality

Education

High School Diploma or Equivalent

Tools

Salesforce

Five9

Outlook

Teams

Job description

Quest Diagnostics Incorporated in Cincinnati, OH is seeking a Client Service Representative I to deliver high-quality customer service across phone, email, chat, and other channels. The role runs Monday through Friday from 8:30 AM to 5:00 PM, with a focus on professional communication and precise documentation to resolve inquiries effectively.

The position offers a starting pay of $17.20 per hour, potential annual bonus opportunities, and a comprehensive benefits package.