Denver Client Experience Associate I

Quest Diagnostics; Denver (CO); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) plan

Paid time off

Employee assistance program

Résumé du poste

Quest Diagnostics in Denver, CO is seeking a Client Service Representative I to join our team on Monday to Friday, 8:00 AM to 5:00 PM. This role handles diverse customer inquiries across phone, email, and chat channels to deliver accurate information and a positive service experience.

The position requires a High School Diploma or equivalent and at least one year of related experience. Proficiency with Microsoft Office, Salesforce or similar CRM, and the ability to multitask in a fast-paced

Qualifications

• High School Diploma or equivalent required.
• Minimum one year in a similar customer service role.
• Strong written and verbal communication.
• Ability to multi-task in a fast-paced environment.

Responsabilités

• Respond to incoming customer inquiries and complaints courteously.
• Research and troubleshoot issues and follow up with customers.
• Maintain complete and accurate records of requests.
• Escalate issues to supervisors when needed.
• Provide guidance on business processes to clients.

Connaissances

Customer service

Communication

Problem solving

Multitasking

Formation

High School Diploma or Equivalent

Outils

Salesforce

Five9

Outlook

Excel

Word

Description du poste

Quest Diagnostics in Denver, CO is seeking a Client Service Representative I to join our team on Monday to Friday, 8:00 AM to 5:00 PM. This role handles diverse customer inquiries across phone, email, and chat channels to deliver accurate information and a positive service experience.

The position requires a High School Diploma or equivalent and at least one year of related experience. Proficiency with Microsoft Office, Salesforce or similar CRM, and the ability to multitask in a fast-paced