Customer Experience Associate I

Quest Diagnostics; Shelton (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Annual incentive plans

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics seeks a Client Service Representative I in Shelton, CT. The role runs Monday through Friday, 9:00 AM to 5:30 PM, handling customer inquiries by phone, email, and chat to deliver consistent service.

Qualified candidates will have at least one year in a similar role, strong communication skills, and proficiency with common office software and CRM tools. Benefits and a supportive team environment are offered.

Qualifications

• Minimum one year in a similar role.
• Prior experience in client/customer service preferred.
• Ability to communicate clearly via phone, email and chat.

Responsibilities

• Respond to customer inquiries, requests and complaints professionally and promptly.
• Research and troubleshoot issues requiring follow-up with customers.
• Document handling of requests accurately.
• Escalate issues to supervisor as needed.
• Provide information and guidance on business processes.

Skills

Customer service

Telephone etiquette

Communication

Multi-tasking

Problem solving

Microsoft Office

Listening skills

Education

High School Diploma or equivalent

Tools

Salesforce

Five9

Absorb

QLS

Quest Select

Job description

Quest Diagnostics seeks a Client Service Representative I in Shelton, CT. The role runs Monday through Friday, 9:00 AM to 5:30 PM, handling customer inquiries by phone, email, and chat to deliver consistent service.

Qualified candidates will have at least one year in a similar role, strong communication skills, and proficiency with common office software and CRM tools. Benefits and a supportive team environment are offered.