Client Services Associate I - Denver (Mon-Fri)

Quest Diagnostics Incorporated; Denver (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated in Denver, CO is seeking a Client Service Representative I to respond to customer inquiries and resolve issues in a fast-paced environment. The role operates Monday to Friday, 8:00 AM to 5:00 PM, with a pay range of $17.76 - $24.50 per hour.

Responsibilities include professional communication, researching issues, documenting requests, and escalating when needed to ensure client satisfaction and accurate records. A High School Diploma or equivalent is required.

Qualifications

• One year experience in a similar role.
• Strong verbal and written communication skills.
• Ability to use basic computer tools and office software.

Responsibilities

• Respond to customer inquiries and complaints in a courteous, professional manner.
• Research and troubleshoot issues, following up with customers as needed.
• Complete documentation for requests and maintain records accurately.
• Escalate issues to supervisor when necessary and communicate findings clearly.
• Provide information and guidance about business processes to clients.

Education

High School Diploma or Equivalent

Tools

Salesforce

Five9

Microsoft Office

Job description

Quest Diagnostics Incorporated in Denver, CO is seeking a Client Service Representative I to respond to customer inquiries and resolve issues in a fast-paced environment. The role operates Monday to Friday, 8:00 AM to 5:00 PM, with a pay range of $17.76 - $24.50 per hour.

Responsibilities include professional communication, researching issues, documenting requests, and escalating when needed to ensure client satisfaction and accurate records. A High School Diploma or equivalent is required.