Entry-Level Client Service Specialist

Quest Diagnostics Incorporated; Pompano Beach (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in Pompano Beach, FL is seeking a Client Service Representative I for a Monday–Friday schedule, 8:30 AM–5:00 PM. The role handles inbound inquiries, uses Salesforce and Five9, and provides fifth-level support when needed.

Offers comprehensive benefits and a competitive pay range of $17.20+ per hour. Requires a high school diploma and one year in a similar role; two years in medical settings preferred. Located on-site with opportunities for career advancement.

Qualifications

• One year experience in a similar role.
• 2 years of relevant medical experience.
• High School Diploma or Equivalent (Required).

Responsibilities

• Respond to customer inquiries using professional etiquette across channels.
• Research and troubleshoot issues and follow up with customers.
• Document all requests accurately and maintain records.
• Escalate issues to keep supervisor informed and improve processes.
• Provide information and guidance about business processes to clients.

Skills

Excellent interpersonal communication

Multi-tasking

Problem solving

Attention to detail

Teamwork

Education

High School Diploma or Equivalent

Tools

Salesforce

Five9

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Quest Diagnostics Incorporated in Pompano Beach, FL is seeking a Client Service Representative I for a Monday–Friday schedule, 8:30 AM–5:00 PM. The role handles inbound inquiries, uses Salesforce and Five9, and provides fifth-level support when needed.

Offers comprehensive benefits and a competitive pay range of $17.20+ per hour. Requires a high school diploma and one year in a similar role; two years in medical settings preferred. Located on-site with opportunities for career advancement.