Client Care Specialist: Fast-Paced CSR with Growth

Williams Comfort Air; Indianapolis (IN); Presencial; USD 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

401k retirement

HSA

Long-term disability

Life insurance

Wellness program

Employee assistance program

Paid holidays

Paid time off

Friends & family discount

Industry training programs

Weekly pay

Resumo da oferta

Williams Comfort Air in Indianapolis is seeking a Client Care Specialist to convert inbound calls into booked service appointments for HVAC, plumbing and electrical techs. You will build trust with clients and follow our call flow to ensure efficiency and satisfaction.

This on-site role requires availability within our Mon-Fri 7am-7pm window or 7am-5pm on weekends, and offers industry-leading compensation: $17 per hour plus bonuses, with medical/dental/vision, a company-matched 401k, and

Qualificações

• Prior customer service experience, ideally in a fast-paced field.
• Call Center experience highly preferred.
• Working onsite at our home office in Indianapolis is required.
• Comfortable with computers and learning new systems.
• Typing 30+ WPM.
• Strong written and verbal communication skills.
• Multitasking abilities are a huge plus.
• Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm.
• ServiceTitan Experience Preferred.

Responsabilidades

• Build trust with internal and external clients by meeting their needs
• Seek development opportunities through ongoing training and one-on-one coaching
• Deliver call scripts with an authentic, compelling tone
• Use advanced listening skills to ensure accurate information is relayed to Dispatch
• Respond to client concerns with empathy and professionalism
• Take control of calls with advanced telephone etiquette
• Proactively work to fill the schedule (e.g., outbound calling)
• Accurately enter client data into the appropriate systems
• Assign service call priorities based on urgencySchedule client requests accurately based on technician skills
• Provide exceptional service by staying mentally prepared

Conhecimentos

Customer service

Call Center

Typing 30+ WPM

Written and verbal communication

Ferramentas

ServiceTitan

Descrição da oferta de emprego

Williams Comfort Air in Indianapolis is seeking a Client Care Specialist to convert inbound calls into booked service appointments for HVAC, plumbing and electrical techs. You will build trust with clients and follow our call flow to ensure efficiency and satisfaction.

This on-site role requires availability within our Mon-Fri 7am-7pm window or 7am-5pm on weekends, and offers industry-leading compensation: $17 per hour plus bonuses, with medical/dental/vision, a company-matched 401k, and