Client Care Specialist — Flexible Schedule & Growth Path

Benjamin Franklin Plumbing, LLC; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Birthday PTO

4 Tier promotion

Advancement path

Performance bonus

401(k) matching

Health insurance

Paid time off

Signing bonus

Vision insurance

Job summary

Benjamin Franklin Plumbing® of Intown Atlanta seeks a Client Care Representative to ensure first-rate service during client interactions. You will answer incoming calls and assist with supervision and dispatching of scheduled service and maintenance calls.

The role requires 2+ years in customer-facing roles, excellent communication, and proficiency with Microsoft Office and ServiceTitan from day one. Compensation ranges from $18.00 to $26.00 per hour with benefits and growth opportunities within

Qualifications

• 2+ years in customer service, client care, call center, or operations coordination.
• Experience in home services (plumbing, HVAC, electrical) is a plus.
• Dispatch or scheduling experience is a strong plus; fast learner.

Responsibilities

• Answers incoming client telephone calls and ensures first-rate service.
• Assists with supervision and dispatching of all scheduled service and maintenance calls.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

ServiceTitan

Microsoft Office

Job description

Benjamin Franklin Plumbing® of Intown Atlanta seeks a Client Care Representative to ensure first-rate service during client interactions. You will answer incoming calls and assist with supervision and dispatching of scheduled service and maintenance calls.

The role requires 2+ years in customer-facing roles, excellent communication, and proficiency with Microsoft Office and ServiceTitan from day one. Compensation ranges from $18.00 to $26.00 per hour with benefits and growth opportunities within