Client Care Scheduling Specialist

Williams Comfort Air; Indianapolis (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Telehealth free for employees

HSA and 401k match

Long-Term Disability Insurance

Life Insurance for employee + family

Paid Holidays

Paid Time Off

Jury Duty & Bereavement Leave

Family Discount

Industry leading training

Job summary

Williams Comfort Air is hiring a Customer Service Representative/Client Care Specialist in Indianapolis. You will convert inbound calls into booked service appointments for HVAC, plumbing, and electrical services, building trust with clients and following our call flow for efficiency.

Work hours include 10am-7pm or 8am-7pm with onsite office in Indianapolis. Benefits include medical, dental, vision, telehealth, HSA/401k, disability and life insurance, holidays, PTO, and more.

Qualifications

• Prior customer service experience, ideally in a fast-paced field.
• Call Center experience highly preferred.
• Working onsite at our home office in Indianapolis is required.
• Comfortable with computers and learning new systems.
• Typing 30+ WPM.
• Strong written and verbal communication skills.
• Multitasking abilities are a huge plus.
• Availability within our hours Mon-Fri 7am-7pm, Sat-Sun 7am-5pm.
• ServiceTitan Experience Preferred.

Responsibilities

• Build trust with internal and external clients by meeting their needs.
• Seek development opportunities through ongoing training and one-on-one coaching.
• Deliver call scripts with an authentic, compelling tone.
• Use advanced listening skills to ensure accurate information is relayed to Dispatch.
• Respond to client concerns with empathy and professionalism.
• Take control of calls with advanced telephone etiquette.
• Proactively work to fill the schedule (e.g., outbound calling).
• Accurately enter client data into the appropriate systems.
• Assign service call priorities based on urgency.
• Schedule client requests accurately based on technician skills.
• Provide exceptional service by staying mentally prepared.

Skills

Customer service

Call center

Typing 30+ WPM

Strong communication

Multitasking

Empathy

Tools

ServiceTitan

CRM software

Job description

Williams Comfort Air is hiring a Customer Service Representative/Client Care Specialist in Indianapolis. You will convert inbound calls into booked service appointments for HVAC, plumbing, and electrical services, building trust with clients and following our call flow for efficiency.

Work hours include 10am-7pm or 8am-7pm with onsite office in Indianapolis. Benefits include medical, dental, vision, telehealth, HSA/401k, disability and life insurance, holidays, PTO, and more.