Customer Care Specialist – Home Comfort Solutions

Franklincoc; Franklin (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

PTO + paid holidays

IRA with 3% company match

Paid training and company education

Uniforms and boot vouchers provided

Company events

Job summary

Johnson Heating, Cooling, and Plumbing in Franklin, Indiana, is seeking a Customer Care Representative to join our local team. You will field inquiries, resolve issues, and leverage product knowledge to guide customers toward the right service solutions.

The role emphasizes a customer-first mindset, professional communication, and accurate data entry in our CRM. We offer a stable full-time schedule, competitive hourly pay, benefits after 90 days, and opportunities for growth within a

Qualifications

• High School Diploma or GED required.
• Must pass a background check and drug screening.
• 1-2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.
• HVAC experience a plus, but not required.

Responsibilities

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests, and issues.
• Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home.
• Consult on customer success: Advise customers on leveraging products/services based on their unique needs.
• Maintain working product knowledge: Ensure information given to customers is accurate, up-to-date, and strategic.
• Track interactions in CRM: Record customer interactions in the internal system for cross-functional awareness and relationship development.
• Perform outbound calls to customers and perform upselling responsibilities when necessary.
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs.

Skills

Customer service

CRM systems

Communication

Problem-solving

Team collaboration

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Johnson Heating, Cooling, and Plumbing in Franklin, Indiana, is seeking a Customer Care Representative to join our local team. You will field inquiries, resolve issues, and leverage product knowledge to guide customers toward the right service solutions.

The role emphasizes a customer-first mindset, professional communication, and accurate data entry in our CRM. We offer a stable full-time schedule, competitive hourly pay, benefits after 90 days, and opportunities for growth within a