Job Posting Title Client Care Specialist

Williams Comfort Air; Indianapolis (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Telehealth free for employees

HSA and 401k match

Long-Term Disability Insurance

Life Insurance for employee + family

Paid Holidays

Paid Time Off

Jury Duty & Bereavement Leave

Family Discount

Industry leading training

Job summary

Williams Comfort Air is hiring a Customer Service Representative/Client Care Specialist in Indianapolis. You will convert inbound calls into booked service appointments for HVAC, plumbing, and electrical services, building trust with clients and following our call flow for efficiency.

Work hours include 10am-7pm or 8am-7pm with onsite office in Indianapolis. Benefits include medical, dental, vision, telehealth, HSA/401k, disability and life insurance, holidays, PTO, and more.

Qualifications

• Prior customer service experience, ideally in a fast-paced field.
• Call Center experience highly preferred.
• Working onsite at our home office in Indianapolis is required.
• Comfortable with computers and learning new systems.
• Typing 30+ WPM.
• Strong written and verbal communication skills.
• Multitasking abilities are a huge plus.
• Availability within our hours Mon-Fri 7am-7pm, Sat-Sun 7am-5pm.
• ServiceTitan Experience Preferred.

Responsibilities

• Build trust with internal and external clients by meeting their needs.
• Seek development opportunities through ongoing training and one-on-one coaching.
• Deliver call scripts with an authentic, compelling tone.
• Use advanced listening skills to ensure accurate information is relayed to Dispatch.
• Respond to client concerns with empathy and professionalism.
• Take control of calls with advanced telephone etiquette.
• Proactively work to fill the schedule (e.g., outbound calling).
• Accurately enter client data into the appropriate systems.
• Assign service call priorities based on urgency.
• Schedule client requests accurately based on technician skills.
• Provide exceptional service by staying mentally prepared.

Skills

Customer service

Call center

Typing 30+ WPM

Strong communication

Multitasking

Empathy

Tools

ServiceTitan

CRM software

Job description

Customer Service Representative/Client Care Specialist - Join Our Team!

Come join Williams Comfort Air/Mr. Plumber - one of the largest HVAC and plumbing companies in the entire Midwest. We're growing quickly because we only hire the best (that's YOU), and our clients love us for it! Many come for a job, but they stay for a fulfilling career, room to grow, and opportunities to excel.

The Role:

As a Client Care Specialist, your goal is to convert inbound calls into booked service appointments for our technicians across HVAC, Plumbing, and Electrical trades. You'll build a trusting relationship with clients and follow our call flow process to ensure efficiency and satisfaction. You’ll also be proficient in using the required business systems to fulfill your responsibilities.

Schedule:

10am-7pm 5 days/week, OR 8am-7pm 4 days/week

Hours of Operation:

Mon-Fri: 7am-7pmSat-Sun: 7am-5pm

Onsite

What's in It for You?

• Industry Leading Total Compensation Plans - $17/hourly plus bonuses (Weekly pay)
• Medical (as low as $13/week), Dental, and Vision Insurance
• FREE Employee/Dependent Telehealth, no copay
• Company Matched Health Savings Account and 401k Retirement Account
• FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program, and Employee Assistance Program (Mental Health)
• Voluntary Short-Term Disability Insurance, Accident Insurance, and Critical Illness Insurance
• Paid Company Holidays
• Paid Community Service Day
• Paid Time Off
• Paid Other Time Off (Bereavement & Jury Duty)
• Friends & Family Discount
• Industry Leading Training Programs

What Will I Do?

• Build trust with internal and external clients by meeting their needs
• Seek development opportunities through ongoing training and one-on-one coaching
• Deliver call scripts with an authentic, compelling tone
• Use advanced listening skills to ensure accurate information is relayed to Dispatch
• Respond to client concerns with empathy and professionalism
• Take control of calls with advanced telephone etiquette
• Proactively work to fill the schedule (e.g., outbound calling)
• Accurately enter client data into the appropriate systems
• Assign service call priorities based on urgency
• Schedule client requests accurately based on technician skills
• Provide exceptional service by staying mentally prepared

Do I Have What It Takes?

• Prior customer service experience, ideally in a fast-paced field
• Call Center experience highly preferred
• Working onsite at our home office in Indianapolis is required
• Comfortable with computers and learning new systems
• Typing 30+ WPM
• Strong written and verbal communication skills
• Multitasking abilities are a huge plus
• Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm
• ServiceTitan Experience Preferred

EQUAL OPPORTUNITY EMPLOYER

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.