Client Care & Scheduling Specialist

Ecoshield Pest Solutions; Plano (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Paid sick & vacation time

10 company-paid holidays

Medical, dental, and vision

401(k) with company match

Employee Assistance Program (EAP)

Discounted pest control services

Job summary

The Shield Co in Plano, TX is seeking a friendly Customer Service Representative to be the first point of contact for customers, handling inquiries, scheduling appointments, and coordinating communication with field teams.

This role supports daily operations by logging records in internal systems and ensuring timely follow-up, while assisting with technician scheduling and service coordination. The company offers weekly pay, comprehensive benefits, and paid time off.

Qualifications

• 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
• High School Diploma or GED, preferred.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Skills

Customer service

Phone support

Communication

Education

High School Diploma or GED

Job description

The Shield Co in Plano, TX is seeking a friendly Customer Service Representative to be the first point of contact for customers, handling inquiries, scheduling appointments, and coordinating communication with field teams.

This role supports daily operations by logging records in internal systems and ensuring timely follow-up, while assisting with technician scheduling and service coordination. The company offers weekly pay, comprehensive benefits, and paid time off.