Pest Solutions Customer Care Specialist

The Shield Co Management, LLC; Miami (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, and vision insurance

401(k) with match

Employee Assistance Program (EAP)

Health Savings Account (HSA)

Disability and life insurance

Wellness resources

Virtual care access

Job summary

The Shield Co. Management, LLC is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries, scheduling, and coordinating communication across teams.

Responsibilities include logging records, supporting technician schedules, and ensuring timely follow-up. The role emphasizes accuracy, communication, and proactive problem-solving in a fast-paced environment.

Qualifications

• 6+ months of customer service experience or conflict resolution.
• Strong communication skills for client interaction.
• High School Diploma or GED preferred.

Responsibilities

• Deliver proactive customer service via phone, email, and messaging platforms, addressing inquiries and resolving issues promptly.
• Schedule pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging customers, technicians, and management communications in internal systems with timely follow-up.
• Monitor appointment schedules and support adherence to service completion.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

The Shield Co. Management, LLC is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries, scheduling, and coordinating communication across teams.

Responsibilities include logging records, supporting technician schedules, and ensuring timely follow-up. The role emphasizes accuracy, communication, and proactive problem-solving in a fast-paced environment.