Customer Service & Scheduling Specialist

The Shield Co Management, LLC; Houston (TX); Sur place; USD 16 000 - 23 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Paid sick and vacation time

Comprehensive benefits

401(k) with company match

Employee assistance program

Discounted pest control services

Flexible care access - virtual care

Résumé du poste

The Shield Co in Houston is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling appointments, and coordinating communication across teams.

You will support daily operations through accurate recordkeeping, manage technician schedules, and ensure timely follow-up and documentation. The role offers weekly pay and comprehensive benefits, with on-site work and room for growth.

Qualifications

• 6+ months of customer service experience or conflict resolution via phone, email, and SMS.
• Strong communication skills to interact with clients.
• High School Diploma or GED preferred.

Responsabilités

• Deliver proactive customer service via phone, email, and messaging platforms.
• Schedule pest control services and coordinate 4-point home inspections.
• Maintain accurate records by logging customer, technician, and management communications.
• Monitor appointment schedules and support adherence and service completion.

Connaissances

Customer service

Conflict resolution

Phone & email communication

Formation

High School Diploma or GED

Description du poste

The Shield Co in Houston is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling appointments, and coordinating communication across teams.

You will support daily operations through accurate recordkeeping, manage technician schedules, and ensure timely follow-up and documentation. The role offers weekly pay and comprehensive benefits, with on-site work and room for growth.