Client Care Specialist – Scheduling & Inquiries

The Shield Co Management, LLC; Texas; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Full benefits

401(k) with company match

Discounted pest control services

Job summary

The Shield Co. Management, LLC, doing business as EcoShield Pest Solutions, is seeking a Customer Service Representative in Plano, TX.

You will be the primary contact for customers, handling inquiries, scheduling appointments, and coordinating communications across teams to support daily operations. Responsibilities include proactive service via phone, email, and messaging, scheduling pest control services and inspections, and maintaining accurate records.

Qualifications

• 6+ months of customer service experience including phone, email, and SMS.
• Strong communication skills to interact with clients and provide customer service.
• High School Diploma or GED, preferred.

Responsibilities

• Deliver proactive customer service via phone, email, and messaging platforms.
• Schedule pest control services and coordinate 4-point home inspections with Branch Sales Professionals.
• Maintain accurate records by logging communications in internal systems and ensuring timely follow-up.
• Monitor appointment schedules and support adherence and service completion.

Skills

Customer service

Strong communication

Phone & email handling

Education

High School Diploma or GED

Job description

The Shield Co. Management, LLC, doing business as EcoShield Pest Solutions, is seeking a Customer Service Representative in Plano, TX.

You will be the primary contact for customers, handling inquiries, scheduling appointments, and coordinating communications across teams to support daily operations. Responsibilities include proactive service via phone, email, and messaging, scheduling pest control services and inspections, and maintaining accurate records.