Client Care & Scheduling Specialist

Robinson and Casey, PLLC; Boca Raton (FL); On-site; USD 70,000 - 75,000; Full time

Job summary

Robinson and Casey, PLLC in Boca Raton, FL, seeks a Client Concierge to guide families through challenging times with empathy and professional excellence. In a growth-focused environment, you will ensure every client feels supported, manage schedules, and serve as the primary liaison between clients and attorneys.

This role emphasizes confidentiality, proactive problem-solving, and feedback-driven service. You will collaborate with the legal team, maintain accurate client records, and help

Qualifications

• Experience in client-facing roles with ability to build rapport.
• Proficient in scheduling and calendar management.
• Strong confidentiality and handling of sensitive information.
• Excellent written and verbal communication with teams.
• Experience using scheduling/client management software.
• Proactively identifies client needs to improve service.
• Experience gathering client feedback for service improvements.

Responsibilities

• Welcome clients warmly and ensure they feel valued from first contact.
• Coordinate client appointments and manage schedules efficiently.
• Serve as primary contact for inquiries and provide timely updates.
• Collaborate with legal teams to ensure clear communication.
• Maintain accurate client records with confidentiality.
• Identify client needs and offer tailored solutions.
• Facilitate client feedback sessions for service improvements.

Skills

Client facing

Scheduling

Communication

Confidentiality

Attention to detail

Tools

Scheduling software

CRM software

Job description

Robinson and Casey, PLLC in Boca Raton, FL, seeks a Client Concierge to guide families through challenging times with empathy and professional excellence. In a growth-focused environment, you will ensure every client feels supported, manage schedules, and serve as the primary liaison between clients and attorneys.

This role emphasizes confidentiality, proactive problem-solving, and feedback-driven service. You will collaborate with the legal team, maintain accurate client records, and help