Recovery & Guardianship Case Specialist

Robinson and Casey, PLLC; Boca Raton (FL); On-site; USD 60,000 - 150,000; Full time

Job summary

Robinson and Casey, PLLC in Boca Raton is seeking a Case Specialist to help families navigate addiction, mental health, and crisis situations with empathy and clear guidance. You will support clients and interact with our legal team to move cases forward.

You will use consultative sales skills to build trust, provide actionable advice, and maintain meticulous records, ensuring clients receive timely, compassionate help and access to appropriate resources throughout their recovery journey.

Qualifications

• Experience guiding families through legal processes with empathy and clarity.
• Experience in consultative sales with empathy and trust-building.
• Ability to communicate clearly with clients and offer actionable advice.
• Proven track record collaborating with legal teams for case management.
• Strong record-keeping of client interactions and case progress.
• Ability to identify process improvements and drive innovation.
• Experience providing follow-up to support clients through recovery journeys.
• Ability to connect clients with appropriate resources or services.

Responsibilities

• Guide families through the legal processes of the Marchman Act and Guardianship with empathy and clarity.
• Communicate effectively with clients, offering clear and actionable advice to foster trust and confidence.
• Collaborate with our legal team to ensure seamless case management and client satisfaction.
• Maintain detailed and accurate records of client interactions and case progress.
• Identify opportunities for process improvements and contribute to a culture of innovation.
• Provide consistent follow-up to ensure clients are supported throughout their recovery journey.
• Facilitate connections between clients and appropriate resources or services to aid in their recovery process.
• Educate families on their legal options and the steps involved in the recovery process.

Skills

Empathy

Consultative sales

Client communication

Documentation

Job description

Robinson and Casey, PLLC in Boca Raton is seeking a Case Specialist to help families navigate addiction, mental health, and crisis situations with empathy and clear guidance. You will support clients and interact with our legal team to move cases forward.

You will use consultative sales skills to build trust, provide actionable advice, and maintain meticulous records, ensuring clients receive timely, compassionate help and access to appropriate resources throughout their recovery journey.