Client Concierge

Robinson and Casey PLLC - Attorneys in Palm Beach; Boca Raton (FL); On-site; USD 70,000 - 75,000; Full time

Job summary

A law firm in Florida is seeking a Client Concierge to facilitate communication and service for families facing complex legal and behavioral health matters. This non-attorney role requires coordinating case management and ensuring a high-quality client experience from onboarding through legal processes. The ideal candidate should provide compassionate support, helping families feel informed and guided throughout their legal journey. Compensation ranges from $70,000 to $75,000 annually.

Responsibilities

• Coordinate case management and communication with families.
• Ensure high-quality service across all client interactions.
• Support families navigating legal and behavioral health challenges.

Job description

Role Overview

The Client Concierge at Robinson & Casey, PLLC, serves as the central point of connection for families navigating complex legal and behavioral health situations. This role ensures a seamless client experience from onboarding through case progression by coordinating communication between attorneys, paralegals, and clients, while providing empathetic, high-touch support. The Client Concierge reinforces the firm’s commitment to responsiveness, clarity, and compassion, helping families feel guided, informed, and supported at every stage of their legal journey.

Responsibilities: The Client Concierge is a non‑attorney responsible for ongoing case coordination and communication with families, professional referents, and treatment facilities, ensuring consistent, high‑quality service across all touchpoints.

Application Instructions: Please note: out of courtesy to our office, please apply online. Applicants who call the firm will not be considered.

Compensation: $70,000 - $75,000