Case Specialist

Robinson and Casey, PLLC; Boca Raton (FL); On-site; USD 60,000 - 150,000; Full time

Job summary

Robinson and Casey, PLLC in Boca Raton is seeking a Case Specialist to help families navigate addiction, mental health, and crisis situations with empathy and clear guidance. You will support clients and interact with our legal team to move cases forward.

You will use consultative sales skills to build trust, provide actionable advice, and maintain meticulous records, ensuring clients receive timely, compassionate help and access to appropriate resources throughout their recovery journey.

Qualifications

• Experience guiding families through legal processes with empathy and clarity.
• Experience in consultative sales with empathy and trust-building.
• Ability to communicate clearly with clients and offer actionable advice.
• Proven track record collaborating with legal teams for case management.
• Strong record-keeping of client interactions and case progress.
• Ability to identify process improvements and drive innovation.
• Experience providing follow-up to support clients through recovery journeys.
• Ability to connect clients with appropriate resources or services.

Responsibilities

• Guide families through the legal processes of the Marchman Act and Guardianship with empathy and clarity.
• Communicate effectively with clients, offering clear and actionable advice to foster trust and confidence.
• Collaborate with our legal team to ensure seamless case management and client satisfaction.
• Maintain detailed and accurate records of client interactions and case progress.
• Identify opportunities for process improvements and contribute to a culture of innovation.
• Provide consistent follow-up to ensure clients are supported throughout their recovery journey.
• Facilitate connections between clients and appropriate resources or services to aid in their recovery process.
• Educate families on their legal options and the steps involved in the recovery process.

Skills

Empathy

Consultative sales

Client communication

Documentation

Job description

Case Specialist

Robinson and Casey, PLLC Boca Raton, Florida, United States

Join the dedicated team at Robinson and Casey, PLLC, where you'll make a difference in families' lives as a Case Specialist. In this role, you'll guide families through challenging addiction, mental health, and crisis situations, offering support and direction toward recovery. You won't just handle calls; you'll be a trusted partner, engaging in meaningful work that has a lasting impact. Your expertise will contribute to a purpose-driven environment where innovation, employee growth, and making a difference are at the forefront. We seek individuals with exceptional consultative sales skills who communicate with empathy and confidence. If you thrive in accountability-driven environments and find fulfillment in helping others, you'll fit right in. At Robinson & Casey, we don't just practice law; we help families rebuild and recover through trusted systems and a committed team. Let's embark on this journey together, and you'll find a rewarding career that truly matters.

Our values — Honesty, Courage, Integrity, Empathy, Perseverance, and Service — guide everything we do.

Compensation

$60,000 - $150,000 yearly

Responsibilities

• Guide families through the legal processes of the Marchman Act and Guardianship with empathy and clarity.
• Communicate effectively with clients, offering clear and actionable advice to foster trust and confidence.
• Collaborate with our legal team to ensure seamless case management and client satisfaction.
• Maintain detailed and accurate records of client interactions and case progress.
• Identify opportunities for process improvements and contribute to a culture of innovation.
• Provide consistent follow-up to ensure clients are supported throughout their recovery journey.
• Facilitate connections between clients and appropriate resources or services to aid in their recovery process.
• Educate families on their legal options and the steps involved in the recovery process.

Qualifications

• Experience in guiding families through legal processes with empathy and clarity.
• Experience in consultative sales, with a focus on empathy and building trust.
• Ability to communicate effectively with clients, offering clear and actionable advice.
• Proven track record of collaborating with legal teams to ensure seamless case management.
• Strong skills in maintaining detailed and accurate records of client interactions and case progress.
• Ability to identify opportunities for process improvements and contribute to a culture of innovation.
• Experience in providing consistent follow-up to support clients throughout their recovery journey.
• Ability to facilitate connections between clients and appropriate resources or services to aid in recovery processes.

About Company

At Robinson & Casey, we believe there is a right way to serve families in crisis — through proven systems, clear roles, and consistent execution. We hire thoughtfully and with intention because the families who come to us cannot afford anything less.

We seek individuals who combine professional excellence with empathy and accountability — people who take ownership of their role, follow the processes we've built, welcome feedback, and look for ways to make good systems even better. Our hiring process is designed to ensure alignment on expectations, values, and long-term fit before someone joins the team. Above all, we look for people who care deeply about the families we serve and who understand that doing things the right way is how we save lives.

What We Offer

• Competitive compensation
• A structured, growth-focused environment with clear expectations
• Purpose-driven work
• The opportunity to contribute to something meaningful and well-run