Client Concierge

Robinson and Casey, PLLC; Boca Raton (FL); On-site; USD 70,000 - 75,000; Full time

Job summary

Robinson and Casey, PLLC in Boca Raton, FL, seeks a Client Concierge to guide families through challenging times with empathy and professional excellence. In a growth-focused environment, you will ensure every client feels supported, manage schedules, and serve as the primary liaison between clients and attorneys.

This role emphasizes confidentiality, proactive problem-solving, and feedback-driven service. You will collaborate with the legal team, maintain accurate client records, and help

Qualifications

• Experience in client-facing roles with ability to build rapport.
• Proficient in scheduling and calendar management.
• Strong confidentiality and handling of sensitive information.
• Excellent written and verbal communication with teams.
• Experience using scheduling/client management software.
• Proactively identifies client needs to improve service.
• Experience gathering client feedback for service improvements.

Responsibilities

• Welcome clients warmly and ensure they feel valued from first contact.
• Coordinate client appointments and manage schedules efficiently.
• Serve as primary contact for inquiries and provide timely updates.
• Collaborate with legal teams to ensure clear communication.
• Maintain accurate client records with confidentiality.
• Identify client needs and offer tailored solutions.
• Facilitate client feedback sessions for service improvements.

Skills

Client facing

Scheduling

Communication

Confidentiality

Attention to detail

Tools

Scheduling software

CRM software

Job description

Client Concierge

Robinson and Casey, PLLC Boca Raton, Florida, United States

About this position

Join Robinson and Casey, PLLC, as a Client Concierge and become an integral part of our mission to guide families through challenging times with compassion and expertise. Here, you'll find a purpose-driven role where your contributions truly matter. You'll work in a structured, growth-focused environment that values professional excellence, empathy, and accountability. We offer competitive compensation and a chance to grow your career while making a meaningful impact. Our team is innovative and collaborative, and we pride ourselves on fostering a diverse and inclusive workplace.
As a Client Concierge, you'll ensure every client feels supported and understood, embodying our commitment to empathy and service. We specialize in Behavioral Health Law, focusing on the Marchman Act and Guardianship, providing lifesaving guidance to families in crisis. We seek individuals who take ownership of their role, welcome feedback, and strive to enhance our trusted systems and processes. Your unique perspective will be valued here as we work together to rebuild, recover, and move forward with the families we serve.

We're not just in the business of law. We're in the business of helping families rebuild, recover, and move forward — through systems that work, processes we trust, and a team that shows up for every family we serve.

Our values — Honesty, Courage, Integrity, Empathy, Perseverance, and Service — guide everything we do.

Compensation:

$70,000 - $75,000

Responsibilities:

• Welcome clients warmly, ensuring they feel valued and heard from their first interaction.
• Coordinate client appointments and manage schedules to optimize efficiency and client satisfaction.
• Serve as the primary point of contact for clients, addressing inquiries and providing timely updates.
• Collaborate with legal teams to ensure seamless communication and information flow between clients and attorneys.
• Maintain accurate client records and documentation, safeguarding confidentiality and compliance.
• Proactively identify client needs and offer solutions, enhancing their overall experience with our firm.
• Facilitate client feedback sessions, using insights to refine and improve service delivery continually.

Qualifications:

• Experience in client-facing roles, demonstrating a strong ability to build rapport and trust.
• Ability to manage multiple schedules efficiently, ensuring seamless coordination and client satisfaction.
• Proven track record of maintaining confidentiality and handling sensitive information with care.
• Strong communication skills, both written and verbal, to effectively liaise between clients and legal teams.
• Proficiency in using scheduling and client management software to streamline operations.
• Ability to proactively identify client needs and offer tailored solutions to enhance their experience.
• Experience in gathering and utilizing client feedback to drive continuous improvement in service delivery.

About Company

What We Offer

• Competitive compensation

• A structured, growth-focused environment with clear expectations

• Purpose-driven work

• The opportunity to contribute to something meaningful and well-run

At Robinson & Casey, we believe there is a right way to serve families in crisis — through proven systems, clear roles, and consistent execution. We hire thoughtfully and with intention because the families who come to us cannot afford anything less.

We seek individuals who combine professional excellence with empathy and accountability — people who take ownership of their role, follow the processes we've built, welcome feedback, and look for ways to make good systems even better. Our hiring process is designed to ensure alignment on expectations, values, and long-term fit before someone joins the team. Above all, we look for people who care deeply about the families we serve and who understand that doing things the right way is how we save lives.