Client Care & Satisfaction Coordinator

Senior-Helpers-1; York (York County); Vor Ort; USD 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Bi-weekly bonus

Commission potential

Insurance after 30 days

Paid vacation & holidays

On-Call pay

Zusammenfassung

Senior Helpers is the nation's premier provider of in-home senior care, seeking a full-time Client Services Coordinator in our York office to support clients in York and Adams counties. You will handle Day 1 caregiver introductions, follow up with clients and families, maintain records, and coordinate with the Care Manager.

On-call duties and room for growth are part of this role. The position requires strong phone and organizational skills; a college degree is preferred or equivalent experience

Qualifikationen

• College degree preferred with one year of related work experience in Home Care, or 5 years relevant work experience in the Home Care Industry.
• Minimum of 6 months experience in a customer service role.
• Must be willing to drive to client’s homes as needed within the territory (York and Adams Counties). May use company car for transportation.
• Must have excellent phone skills and follow-up skills with prospects, clients and client families
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment

Aufgaben

• Day 1 Intros of Caregivers to Clients in their homes.
• Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
• 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
• Reassessment of existing clients to determine if care plan needs to be adjusted
• Updates and Maintains Client Records for all Client Services related activities
• Takes service inquiry calls and assists in scheduling assessments for prospective clients
• Works with the Care Manager on any client satisfaction issues through remediation
• Perform on-call duties as assigned by the Care Manager
• Other duties as assigned

Kenntnisse

Customer service

Phone skills

Organizational skills

Attention to detail

Teamwork

Ausbildung

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet

Jobbeschreibung

Senior Helpers is the nation's premier provider of in-home senior care, seeking a full-time Client Services Coordinator in our York office to support clients in York and Adams counties. You will handle Day 1 caregiver introductions, follow up with clients and families, maintain records, and coordinate with the Care Manager.

On-call duties and room for growth are part of this role. The position requires strong phone and organizational skills; a college degree is preferred or equivalent experience