Client Services Coordinator

Senior Helpers Parent Account; York (York County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Starting salary $50,000 based on exp

Bi-weekly performance based bonus

Commission potential

Medical, Dental, Life Insurance after

2 weeks paid vacation + 8 paid company

On-Call Pay

Job summary

Senior Helpers is seeking a full-time Client Services Coordinator in our York office to support clients in York and Adams Counties.

You will manage Day 1 introductions, follow up with clients and families, and work with the Care Manager to ensure high-quality in-home care and satisfaction.

Qualifications

• College degree preferred with one year of related work experience in Home Care, or 5 years relevant work experience.
• Minimum of 6 months experience in a customer service role.
• Must be willing to drive to client homes within York and Adams Counties.
• Excellent phone and follow-up skills with prospects, clients and families.
• Excellent organizational skills and ability to prioritize in changing environment.

Responsibilities

• Responsible for Day 1 Intros of Caregivers to Clients in their homes.
• Calls Clients after Day 1 to ensure fit and satisfaction and address concerns.
• Conduct 30/60/90 day follow-ups with client or family.
• Periodically reassess existing clients to adjust care plans as conditions change.
• Update and maintain client records for all client services activities.
• Assist in scheduling assessments for prospective clients.
• Collaborate with Care Manager on client satisfaction issues.
• Perform on-call duties as assigned by the Care Manager.
• Other duties as assigned.

Skills

Phone skills

Follow-up skills

Microsoft Office

Excellent communication

Education

College degree preferred

Tools

MS Word

Excel

Outlook

Internet

Job description

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW! Senior Helpers culture is based on strong core values, recognition of achievements, and respect!

We are actively looking fora full timeClient Services Coordinator, based in our York office to support our clients in York and Adams counties.

Primary Responsibilities

• Responsible for Day 1 Intros of Caregivers to Clients in their homes
• Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
• Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
• Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client’s mental and physical state
• Updates and Maintains Client Records for all Client Services related activities
• When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients
• Works with the Care Manager on any client satisfaction issues through remediation
• Perform on-call duties as assigned by the Care Manager
• Other duties as assigned.

Qualifications

• College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
• Minimum of 6 months experience in a customer service role.
• Must be willing to drive to client’s homes as needed within the territory (York and Adams Counties). May use company car for transportation.
• Must have excellent phone skills and follow-up skills with prospects, clients and client families
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Proactive problem prevention and issue resolution leadership ability
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

Benefits:

• Starting Salary of $50,000 based upon experience
• Bi-weekly performance based bonus potential
• Commission potential
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insuranceand more after 30 days
• 2 weeks paid vacation + 8 paid company holidays
• On-Call Pay