Scheduling Coordinator

Senior Helpers; Cleona (PA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Starting wage

Bonus potential

Vacation

Holiday pay

Insurance after 30 days

On-Call pay

Advancement opportunities

Job summary

Senior Helpers is seeking a full-time Scheduling Coordinator for our York, PA office. Under the Care Manager, you will select and schedule caregivers based on care plans, maintaining the office schedule Monday–Friday, 8am–4pm.

You will resolve scheduling conflicts, track time, and communicate needs for additional caregivers while supporting clients to remain independent at home.

Qualifications

• Minimum of one year in staffing or recruiting.
• Professional customer service experience.
• Knowledge of general healthcare staffing requirements.
• Strong communication and multi-tasking abilities.

Responsibilities

• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain scheduling of caregivers and respond to conflicts, emergencies, and call-outs; ensure next business day/weekend schedule is ready.
• Track and record in Matrix Care all assignment refusals, call-outs, late arrivals, early departures, etc., and share with the Care Manager.
• Communicate with the Care Manager regarding areas of need for additional caregivers based on client load/location.
• Audit time cards to ensure hours match scheduled hours.
• On-Call rotating evenings during the week.
• Other duties as assigned by Care Manager.

Skills

Staffing / Recruiting

Customer service

Communication skills

Multi-tasking

Problem solving

Telephone handling

Healthcare staffing knowledge

Job description

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 6 YEARS IN A ROW! Come join the company voted 2023 READERS CHOICE by Harrisburg Magazine for Best Home-Care Company! We are actively looking for a full time Scheduling Coordinator, based in our York, PA office.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the Care Manager, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Care Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits time cards on a regular basis to ensure hours match scheduled hours
• On Call rotating evenings during the week.
• Other duties as assigned by Care Manager

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Benefits:

• $21/hr starting wage
• Bi-weekly performance based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
• On-Call Pay
• Opportunities for advancement

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of (York) is the company for you.