Caregiver Scheduling Specialist

Senior Helpers; Ephrata (Lancaster County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k) matching

Medical benefits

Dental benefits

Vision benefits

PTO

Job summary

Senior Helpers Lancaster County, PA is seeking a Scheduling Coordinator to join our team. This fast-paced role coordinates caregiver schedules and ensures clients receive dependable care, acting as a crucial link between clients, caregivers, and office staff.

You will maintain schedules, assign caregivers based on client needs, respond to scheduling changes, and help monitor utilization and efficiency while communicating clearly with families and team.

Qualifications

• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Comfortable learning and using computer software.
• Proficiency with Microsoft Word, Excel, Outlook, and internet.
• Healthcare staffing experience preferred, but not required.

Responsibilities

• Maintain the Company schedule at least three days in advance, identifying open shifts and potential staffing issues before they become urgent.
• Assign caregivers based on client needs, availability, qualifications, and preferences.
• Respond to caregiver call-outs, open shifts, tardiness, and other scheduling changes.
• Help find coverage and maintain continuity of care.
• Communicate schedule changes with clients, families, and caregivers.
• Respond to client and caregiver questions and concerns.
• Maintain accurate scheduling and attendance records.
• Assist with monitoring overtime, caregiver utilization, and schedule efficiency.
• Work with the Scheduling Manager and Care Team to resolve staffing and scheduling challenges.
• Participate in the on-call rotation as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Problem solving

Teamwork

Microsoft Word

Excel

Outlook

Internet

Healthcare staffing

Tools

Microsoft Word

Excel

Outlook

Internet

Job description

Senior Helpers Lancaster County, PA is seeking a Scheduling Coordinator to join our team. This fast-paced role coordinates caregiver schedules and ensures clients receive dependable care, acting as a crucial link between clients, caregivers, and office staff.

You will maintain schedules, assign caregivers based on client needs, respond to scheduling changes, and help monitor utilization and efficiency while communicating clearly with families and team.