Client Services Coordinator

Senior Helpers; York (York County); Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Starting salary $50,000+

Bi-weekly bonuses

Commission potential

Medical, Dental, Life Insurance and CT

2 weeks paid vacation + 8 holidays

On-Call Pay

Résumé du poste

Senior Helpers in York, PA is seeking a Client Services Coordinator to support clients in York and Adams counties. The role focuses on matching caregivers to clients on Day 1, ensuring satisfaction, and coordinating follow-ups.

The position requires a college degree or equivalent experience in home care, strong phone and organizational skills, and the ability to travel within the territory. Benefits include health insurance, paid vacation, holidays, and performance-based bonuses.

Qualifications

• College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
• Minimum of 6 months experience in a customer service role.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required

Responsabilités

• Conduct Day 1 Intros of caregivers to clients in their homes.
• Call clients after Day 1 to ensure fit and satisfaction; address concerns.
• Perform 30/60/90 day follow-ups with clients or families.
• Periodically reassess existing clients to adjust care plans as needed.
• Update and maintain client records for all client services activities.
• In-office role handling service inquiries and scheduling assessments.
• Collaborate with Care Manager on client satisfaction issues.
• Perform on-call duties as assigned by Care Manager.
• Other duties as assigned.

Connaissances

Customer service

Driving to client homes

Phone skills

Organizational skills

Independent & team player

Formation

College degree preferred

One year related work in Home Care or 5 years in Home Care

Outils

Microsoft Word

Excel

Outlook

Description du poste

Senior Helpers is the nation’s premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW! Senior Helpers culture is based on strong core values, recognition of achievements, and respect!

We are actively looking for a full time Client Services Coordinator, based in our York office to support our clients in York and Adams counties.

Primary Responsibilities

• Responsible for Day 1 Intros of Caregivers to Clients in their homes
• Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
• Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
• Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client’s mental and physical state
• Updates and Maintains Client Records for all Client Services related activities
• When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients
• Works with the Care Manager on any client satisfaction issues through remediation
• Perform on-call duties as assigned by the Care Manager
• Other duties as assigned.

Qualifications

• College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
• Minimum of 6 months experience in a customer service role.
• Must be willing to drive to client’s homes as needed within the territory (York and Adams Counties). May use company car for transportation.
• Must have excellent phone skills and follow-up skills with prospects, clients and client families
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Proactive problem prevention and issue resolution leadership ability
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

Benefits

• Starting Salary of $50,000 based upon experience
• Bi-weekly performance based bonus potential
• Commission potential
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
• 2 weeks paid vacation + 8 paid company holidays
• On-Call Pay