Client Services Coordinator

Senior-Helpers-1; York (York County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Bi-weekly bonus

Commission potential

Insurance after 30 days

Paid vacation & holidays

On-Call pay

Job summary

Senior Helpers is the nation's premier provider of in-home senior care, seeking a full-time Client Services Coordinator in our York office to support clients in York and Adams counties. You will handle Day 1 caregiver introductions, follow up with clients and families, maintain records, and coordinate with the Care Manager.

On-call duties and room for growth are part of this role. The position requires strong phone and organizational skills; a college degree is preferred or equivalent experience

Qualifications

• College degree preferred with one year of related work experience in Home Care, or 5 years relevant work experience in the Home Care Industry.
• Minimum of 6 months experience in a customer service role.
• Must be willing to drive to client’s homes as needed within the territory (York and Adams Counties). May use company car for transportation.
• Must have excellent phone skills and follow-up skills with prospects, clients and client families
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment

Responsibilities

• Day 1 Intros of Caregivers to Clients in their homes.
• Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
• 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
• Reassessment of existing clients to determine if care plan needs to be adjusted
• Updates and Maintains Client Records for all Client Services related activities
• Takes service inquiry calls and assists in scheduling assessments for prospective clients
• Works with the Care Manager on any client satisfaction issues through remediation
• Perform on-call duties as assigned by the Care Manager
• Other duties as assigned

Skills

Customer service

Phone skills

Organizational skills

Attention to detail

Teamwork

Education

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet

Job description

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW! Senior Helpers culture is based on strong core values, recognition of achievements, and respect!

We are actively looking fora full timeClient Services Coordinator, based in our York office to support our clients in York and Adams counties.

Primary Responsibilities

• Responsible for Day 1 Intros of Caregivers to Clients in their homes
• Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
• Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
• Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client’s mental and physical state
• Updates and Maintains Client Records for all Client Services related activities
• When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients
• Works with the Care Manager on any client satisfaction issues through remediation
• Perform on-call duties as assigned by the Care Manager
• Other duties as assigned.

Qualifications

• College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
• Minimum of 6 months experience in a customer service role.
• Must be willing to drive to client’s homes as needed within the territory (York and Adams Counties). May use company car for transportation.
• Must have excellent phone skills and follow-up skills with prospects, clients and client families
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Proactive problem prevention and issue resolution leadership ability
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

Benefits:

• Starting Salary of $50,000 based upon experience
• Bi-weekly performance based bonus potential
• Commission potential
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insuranceand more after 30 days
• 2 weeks paid vacation + 8 paid company holidays
• On-Call Pay