Client Care & Pet Wellness Coordinator

Banfield Pet Hospital; Sarasota (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support veterinary teams, and deliver friendly, efficient service. You will educate clients on wellness plans and coordinate documentation, scheduling, and invoicing to ensure a smooth hospital experience.

Ideal candidates excel in customer service, communication, and multitasking in a busy clinic environment, with a focus on quality care and patient comfort.

Qualifications

• Customer service mindset with ability to manage client flow.
• Strong communication and interpersonal skills for client interaction.
• Attention to detail and ability to follow hospital procedures.
• Ability to prioritize tasks and multi-task in a busy environment.

Responsibilities

• Live and exemplify Banfield Pet Hospital's Five Principles in daily work.
• Promote hospital services and route clients/pets to optimize care and productivity.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist incoming clients with documentation and pet information in the system.
• Process invoices, schedule appointments, and handle basic retail transactions.

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support veterinary teams, and deliver friendly, efficient service. You will educate clients on wellness plans and coordinate documentation, scheduling, and invoicing to ensure a smooth hospital experience.

Ideal candidates excel in customer service, communication, and multitasking in a busy clinic environment, with a focus on quality care and patient comfort.