Client Care & Office Coordinator

Gogreenstripe; Union (NJ); Hybrid; USD 42,000 - 54,000; Full time

Job summary

GreenStripe is seeking a dependable, organized, and customer-focused Customer Service & Office Coordinator to support our customers, office team, technicians, superintendents, and Member Advisors.

This role handles calls, texts, and emails, updates accounts, processes payments, assists with accounts receivable, schedules service calls, and coordinates communication between customers and the field team, while maintaining professionalism and accuracy.

Qualifications

• Strong verbal and written communication skills.
• Professional and friendly phone manner.
• Ability to document customer conversations accurately.
• Comfortable collecting payments and discussing past-due balances professionally.
• Experience in customer service, receptionist, office administration, accounts receivable, or call-center is preferred.

Responsibilities

• Answer incoming customer phone calls, text messages, and emails in a professional and timely manner.
• Listen to customer questions and concerns and document all important information accurately.
• Schedule customer appointments, service calls, inspections, and follow-up visits.
• Create and update service-call records with clear notes for technicians and superintendents.
• Update customer contact information, property information, service details, and account notes.
• Assist customers with setting up credit cards, bank accounts, autopay, and other approved payment methods.
• Process customer payments and provide receipts or payment confirmations when needed.
• Assist with accounts receivable, including reviewing unpaid balances and contacting customers regarding past‑due accounts.
• Support superintendents by organizing customer concerns, preparing service‑call information, and coordinating follow‑up communication.
• Support technicians by providing accurate customer notes, access information, scheduling updates, and special instructions.
• Help Member Advisors prepare estimates, review service histories, and confirm customer or property information.

Skills

Customer service

Communication

Organization

Phone etiquette

Attention to detail

Education

High school diploma or equivalent

Tools

Customer management software

Scheduling software

Payment processing software

Job description

GreenStripe is seeking a dependable, organized, and customer-focused Customer Service & Office Coordinator to support our customers, office team, technicians, superintendents, and Member Advisors.

This role handles calls, texts, and emails, updates accounts, processes payments, assists with accounts receivable, schedules service calls, and coordinates communication between customers and the field team, while maintaining professionalism and accuracy.