Client-Focused Service Coordinator for Smart Home Projects

Better Talent; Town of Florida (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

PTO, vacation, and sick time

Job summary

Future Home Integration is seeking an organized and personable Service Coordinator to be the central point of contact between our clients, technicians, and office. This in-office role keeps our service operation running smoothly — coordinating and scheduling service calls, managing client communication, handling billing and invoicing, and keeping projects and paperwork on track.

You'll work closely with our Service & Support Manager and technicians to make sure every client is informed,

Qualifications

• 2+ years of experience in service coordination, dispatch, scheduling, customer service, administrative, or billing roles.
• Excellent written and verbal communication skills with a warm, professional, client-first approach.
• Strong organizational skills and attention to detail, with the ability to juggle many moving parts at once.
• Comfortable working with CRM, ticketing, scheduling, and invoicing software.
• Proficiency with standard office tools (email, spreadsheets, and documents).
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Dependable and self-motivated, able to take full ownership of tasks from start to finish.
• Authorized to work in the United States.

Responsibilities

• Serve as the primary point of contact for client service requests by phone, email, and text — responding promptly and professionally.
• Schedule, confirm, and coordinate service calls between clients and technicians, providing clear arrival windows and status updates.
• Create, track, and close out service tickets, tasks, and jobs, documenting every conversation and resolution thoroughly.
• Manage billing and invoicing, including recurring monthly invoices, payment processing, and friendly, professional follow-up on outstanding balances.
• Reconcile payments and deposits in coordination with our accounting team.
• Support project coordination — proposals, kickoffs, welcome letters, service agreements, permits, and certificates of insurance.
• Handle light office administration, including mail, deliveries, office supplies, new-hire credentialing, and vehicle registrations.
• Engage with our audience on social media — responding to comments, messages, and inquiries in FHI's voice.
• Collaborate with project managers, technicians, and leadership to keep the schedule and workflow moving.

Skills

Customer service

Communication

Organization

CRM software

Invoicing software

Tools

CRM software

Ticketing software

Scheduling software

Invoicing software

QuickBooks

Job description

Future Home Integration is seeking an organized and personable Service Coordinator to be the central point of contact between our clients, technicians, and office. This in-office role keeps our service operation running smoothly — coordinating and scheduling service calls, managing client communication, handling billing and invoicing, and keeping projects and paperwork on track.

You'll work closely with our Service & Support Manager and technicians to make sure every client is informed,