Client Care Navigator for Senior Living

Home Instead; Wadsworth (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Tuition Reimbursement

On-Call rotation pay

Job summary

Home Instead in Ohio is seeking a Client Care Coordinator in an in-person role. You will be the go-to contact for clients and families, coordinating care plans and ensuring smooth operations across schedules and healthcare professionals.

The position offers a base salary of $50,000–$60,000 per year, plus bonus opportunities, with full benefits and on-call rotation compensation. This role emphasizes reliability, empathy, and positive community impact.

Qualifications

• 3+ years in client services, healthcare, senior care, social work, or care coordination.
• College degree preferred but not required in all cases.

Responsibilities

• Own the relationship as the primary contact for clients and families from day one.
• Respond empathetically to concerns and provide quick, practical solutions.
• Conduct care consultations, assess needs, and build care plans.
• Coordinate with schedulers, Care Pros, and healthcare professionals to keep care on track.
• Handle quality assurance visits, documentation and follow-up.
• Identify when a care plan needs updating and advocate for changes.

Skills

Client services

Healthcare

Senior care

Social work

Care coordination

Education

College degree preferred

Tools

Microsoft Office

CRM software

Job description

Home Instead in Ohio is seeking a Client Care Coordinator in an in-person role. You will be the go-to contact for clients and families, coordinating care plans and ensuring smooth operations across schedules and healthcare professionals.

The position offers a base salary of $50,000–$60,000 per year, plus bonus opportunities, with full benefits and on-call rotation compensation. This role emphasizes reliability, empathy, and positive community impact.