Client Care Coordinator

Home Instead; Seattle (WA); Hybrid; USD 80,168 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with up to 3% match

Paid time off

Company cell phone

Mileage reimbursement

PPE provided

Job summary

Home Instead is seeking a Client Care Coordinator in Seattle, WA. You will oversee quality assurance, interact with clients and families, and coordinate care plans with caregivers. This full‑time, hybrid position requires a CNA license, strong communication, and proficient computer skills.

Responsibilities include QA visits, resolving concerns, caregiver introductions, and supervisory coaching. Compensation ranges from $80,168.40 to $90,000 plus benefits and a 401(k) match.

Qualifications

• Must hold a CNA license and have 2 years of client care coordination experience.
• Must possess a current driver’s license and auto insurance.
• Strong communication and a service‑ and solution‑oriented mindset.
• Proficiency with computers and ability to learn new virtual platforms.
• Full‑time salaried position; resume required with application.

Responsibilities

• Conduct quality assurance visits with clients and families.
• Address and resolve client concerns to ensure satisfaction.
• Introduce caregivers to clients and provide training and support.
• Perform supervisory visits with caregivers to assess skills and provide coaching or training.
• Identify opportunities to modify service plans to meet ongoing client needs.

Skills

Excellent communication

Organizational skills

Problem-solving

Proficient computer skills

Learn new platforms

Customer service mindset

Education

CNA license

2 years experience in client care coordination

Tools

CRM software

Job description

Client Care Coordinator

Home Instead is seeking an experienced Client Care Coordinator, who is highly energetic and organized to join our team. If you have an active CNA license, excellent communication skills, and a passion for improving the lives of aging adults, this may be the perfect opportunity for you.

Position Overview

As a Client Care Coordinator, you will oversee quality assurance and interact directly with clients and their families. You’ll be responsible for managing multiple demands and ensuring client satisfaction while adapting to their evolving needs. This is a full‑paced, team‑oriented, full‑time role requiring proficient computer skills and the ability to learn new virtual platforms.

Primary Responsibilities

• Conduct quality assurance visits with clients and families.
• Address and resolve client concerns to ensure satisfaction.
• Introduce caregivers to clients and ensure proper training and support.
• Perform supervisory visits with caregivers to assess their skills and provide coaching or training as needed.
• Help grow business by identifying opportunities to modify service plans to best support ongoing needs of the clients.
• Hybrid role between field work and the office; not work from home.

Minimum Requirements

• Active CNA license (must have to be considered).
• 2 years experience in client care coordination.
• Current driver’s license and auto insurance.
• Ability to work in a fast‑paced environment and manage competing priorities.
• Strong communication skills with a service‑ and solution‑oriented mindset.
• Proficient computer skills and ability to learn new virtual platforms.
• First 30 days will be a Monday‑Friday schedule while training, rotating weekends with second Client Care Coordinator.
• Full‑time salaried position.
• Resume required with application.

Preferred Qualifications

• Ability to think critically, prioritize competing demands, and make sound decisions independently.
• Conflict resolution and problem‑solving skills, and ability to navigate difficult conversations professionally.
• Experience supervising, coaching, mentoring, or developing caregivers or healthcare staff.
• Proficient using multiple software platforms and technology in a fast‑paced environment.
• Initiative and strong sense of ownership, with ability to anticipate needs, identify solutions, and follow through with minimal supervision.
• Self‑motivated, adaptable, and able to thrive in a collaborative team environment.

Compensation & Benefits

• Starting: $80K‑$90K annual, depending on experience.
• Bonus plan available at 90 days.
• Competitive salary.
• Paid time off.
• Health benefits.
• 401(k) with up to a 3% match.
• Company‑provided PPE.
• Mileage reimbursement.
• Company cell phone.

About Home Instead

• Home Instead has been providing quality home care for seniors since 1994 and operates over 1,500 franchise offices globally.
• The Seattle administrative team has over 100 years of combined experience, ensuring extraordinary care for clients.
• Award‑winning company, recognized by Newsweek, Entrepreneur, and J.D. Power for exceptional customer service and company culture.

Apply today and take the first step toward a fulfilling career with a company dedicated to enhancing the lives of clients and their families.

Interviews will begin week of 7/27.

Location: Seattle, WA

Salary range: $80,168.40 - $90,000.