Client Care Navigator: Impactful, Fast-Paced Role

Home Instead, Inc.; Wadsworth (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Tuition Reimbursement

On-Call night shift pay

Job summary

Home Instead is seeking a Client Care Advisor to serve clients and families in Summit and Medina Counties. This in-person role runs Monday through Friday, 8:30 am to 4:30 pm, with a base salary of $50,000–$60,000 plus bonus opportunities.

You will own relationships from day one, assess needs, build care plans, coordinate with schedulers and healthcare professionals, and ensure quality visits with confidentiality and integrity in the community.

Qualifications

• Experience in client services, healthcare, senior care, social work, or care coordination (3+ years).
• Two years of care management experience with writing and editing plans of care.
• College degree preferred.
• Microsoft Office proficiency; CRM/client management software a plus.
• Valid driver's license and reliable transportation.
• Availability for some evenings/weekends.
• High integrity and confidentiality.

Responsibilities

• Own the relationship as the primary contact for clients and families from day one.
• Think fast and solve faster — handle concerns with empathy and quick judgment.
• Consult and close — run care consultations and build custom care plans.
• Keep it moving — coordinate with schedulers, Care Pros, and healthcare pros.
• Follow through — quality assurance visits, documentation, and follow-up.
• Spot what's next — flag when a care plan needs to evolve.

Skills

Self-starter

Energetic

Reliability

Teamwork

Problem solving

Rapport building

Education

College degree

Tools

Microsoft Office

CRM software

Job description

Home Instead is seeking a Client Care Advisor to serve clients and families in Summit and Medina Counties. This in-person role runs Monday through Friday, 8:30 am to 4:30 pm, with a base salary of $50,000–$60,000 plus bonus opportunities.

You will own relationships from day one, assess needs, build care plans, coordinate with schedulers and healthcare professionals, and ensure quality visits with confidentiality and integrity in the community.