Client Care Coordinator

Home Instead; Merrillville (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health benefits available

Paid time off

Meaningful work that impacts seniors

Community relationships opportunities

Supportive mission-driven team

Professional growth and development

Job summary

Home Instead in Merrillville, IN is seeking a compassionate Client Care Coordinator to join our team. You will be the primary contact for clients and families, build lasting relationships, and advocate for high-quality care and service.

Responsibilities include in-home consultations, care plan development, quality assurance visits, and collaboration with caregivers, healthcare partners, and staff. A Bachelor’s degree is preferred and strong communication, organization, and problem-solving skills

Qualifications

• :Bachelor's degree preferred in a related field
• :Excellent communication and relationship-building skills
• :Strong organizational and multitasking abilities
• :Problem-solving and critical thinking skills
• :Compassion for older adults and families
• :Professionalism and attention to detail
• :Ability to work collaboratively within a team

Responsibilities

• Serve as the primary contact for clients and their families.
• Build lasting relationships through ongoing communication and support.
• Advocate for high-quality care and service.
• Conduct in-home care consultations with prospective clients and families.
• Assess care needs and develop customized service plans.
• Follow up with prospective clients and referral sources regarding home care services.
• Conduct client and Care Professional introductions.
• Perform regular quality assurance visits and client satisfaction reviews.
• Monitor care plans and make recommendations as needs change.
• Ensure exceptional service delivery and client retention.
• Respond to client and family concerns with professionalism and urgency.
• Identify opportunities to enhance services and improve client outcomes.
• Collaborate with caregivers, families, healthcare partners, and office staff to ensure successful care experiences.
• Represent Home Instead at networking events and community programs.
• Build and maintain relationships with referral partners and community organizations.
• Support local marketing initiatives and community engagement efforts.
• Assist with presentations, sponsorships, and outreach activities to increase awareness of services.
• Maintain accurate client records, assessments, care plans, and QA documentation.
• Ensure compliance with company policies and procedures.
• Complete documentation accurately and timely.

Skills

Exceptional communication

Relationship-building

Organizational skills

Multitasking

Problem-solving

Professionalism

Team collaboration

Education

Bachelor's degree (Healthcare Administration / Social Work / Gerontology / Human Services / Nursing)

Tools

Microsoft Office

Job description

At Home Instead, we believe older adults deserve to age safely, comfortably, and with dignity in the place they call home. As the world's leading provider of in-home care for seniors, we are committed to enhancing the lives of aging adults and supporting families through every stage of the aging journey.

We are seeking a compassionate, relationship-driven Client Care Coordinator to join our team. This position plays a key role in helping seniors receive exceptional care while building strong relationships with clients, families, healthcare professionals, and community partners.

If you enjoy helping others, building relationships, solving problems, and making a meaningful impact in your community, we'd love to hear from you.

What You'll Do

Client Care & Relationship Management

• Serve as the primary point of contact for clients and their families.
• Build lasting relationships through ongoing communication and support.
• Act as a client advocate, ensuring high-quality care and service.
• Conduct in-home care consultations with prospective clients and families.
• Assess care needs and develop customized service plans.
• Follow up with prospective clients and referral sources regarding home care services.

Care Coordination & Quality Assurance

• Conduct client and Care Professional introductions.
• Perform regular quality assurance visits and client satisfaction reviews.
• Monitor care plans and make recommendations as client needs change.
• Ensure exceptional service delivery and client retention.

Problem Solving & Service Excellence

• Respond to client and family concerns with professionalism and urgency.
• Identify opportunities to enhance services and improve client outcomes.
• Collaborate with caregivers, families, healthcare partners, and office staff to ensure successful care experiences.

Community Outreach & Business Development Support

• Represent Home Instead at networking events, community programs, healthcare events, and educational seminars.
• Build and maintain relationships with referral partners and community organizations.
• Support local marketing initiatives and community engagement efforts.
• Assist with presentations, sponsorships, and outreach activities that increase awareness of Home Instead's services.

Documentation & Compliance

• Maintain accurate client records, assessments, care plans, and quality assurance documentation.
• Ensure compliance with company policies and procedures.
• Complete documentation accurately and in a timely manner.

Qualifications

Preferred Experience

• Client services
• Healthcare
• Home care
• Senior care
• Social work
• Case management
• Care coordination
• Relationship management

Education

Bachelor's degree in Healthcare Administration, Social Work, Gerontology, Human Services, Nursing, or a related field preferred.

Skills & Competencies

• Exceptional communication and relationship-building skills
• Consultative sales experience or ability
• Strong organizational and multitasking abilities
• Problem-solving and critical thinking skills
• Compassion for older adults and their families
• Professionalism and attention to detail
• Ability to work collaboratively within a team environment

Requirements

• Valid driver's license, personal auto insurance, and reliable transportation
• Ability to travel locally for client visits, networking activities, and community events
• Flexibility to occasionally work evenings and weekends
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to maintain confidentiality and ethical business practices

Why Join Home Instead?

• Competitive pay
• Health benefits available
• Paid time off
• Meaningful work that impacts seniors and families every day
• Opportunity to build strong community relationships
• Supportive and mission-driven team environment
• Professional growth and development opportunities

Join a company where your work truly matters. Help seniors live independently at home while supporting families with the care and peace of mind they deserve.