Client Care Coordinator

Home Instead - Bend, OR; Bend (OR); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Insurance after 60 days

401k with company match

Paid Time Off

Paid Holidays

Professional growth

Team environment

Job summary

Home Instead in Bend, OR is seeking a Client Care Coordinator to connect families with in-home senior care. This role blends client care coordination with business development and marketing to grow our Bend presence and support seniors’ independence.

You will be the compassionate face of Home Instead, overseeing client intake, building relationships, and representing us at community events to generate referrals while ensuring high-quality service.

Qualifications

• Experience in client care coordination, business development, marketing, or related fields.
• Strong interpersonal and communication skills with a compassionate approach.
• Ability to manage multiple priorities and build relationships in a fast-paced environment.

Responsibilities

• Coordinate and manage client intake and scheduling to ensure timely and personalized service delivery.
• Develop and execute marketing strategies to promote Home Instead’s senior care services within the Bend community.
• Build and maintain strong relationships with prospective clients, families, and community partners.
• Conduct client assessments and provide ongoing communication to address client needs and satisfaction.
• Collaborate with the care team to ensure seamless client experiences.
• Represent Home Instead at community events and networking opportunities to generate referrals.

Skills

Client care coordination

Business development

Marketing

Interpersonal communication

CRM software

multitasking

Tools

CRM software

Job description

Join Home Instead - 212, OR as a Client Care Coordinator where you will play a vital role in connecting families with quality in-home senior care services. This position combines client care coordination with business development and marketing efforts to grow our presence in Bend, OR. You will be the compassionate and professional face of our company, ensuring that potential clients receive the information and support they need while helping to expand our client base.

Responsibilities

• Coordinate and manage client intake and scheduling to ensure timely and personalized service delivery.
• Develop and execute marketing strategies to promote Home Instead’s senior care services within the Bend community.
• Build and maintain strong relationships with prospective clients, families, and community partners.
• Conduct client assessments and provide ongoing communication to address client needs and satisfaction.
• Collaborate with the care team to ensure seamless client experiences.
• Represent Home Instead at community events and networking opportunities to generate referrals.

Requirements

• Experience in client care coordination, business development, marketing, or related fields.
• Strong interpersonal and communication skills with a compassionate approach.
• Ability to manage multiple priorities and build relationships in a fast-paced environment.
• Familiarity with senior care services or healthcare industry is a plus.
• Proficiency with basic computer applications and CRM software.
• Reliable transportation to travel locally for community engagement.

Benefits

• Competitive pay: $24.00 - $26.00 per hour, paid semi-monthly.
• Medical, dental, vision, life, accident, and critical illness insurance available after 60 days of employment.
• 401k with employer match available after 90 days of employment
• Paid Time Off (PTO)
• Paid Holidays
• Opportunities for professional growth and development within the Home Instead network.
• Supportive work environment focused on team collaboration and meaningful service.

About the Company

Home Instead - 212, OR is dedicated to enhancing the lives of seniors and their families through compassionate and personalized in-home care. Operating in Bend, OR, we pride ourselves on delivering exceptional service and fostering strong community connections. Join our team to make a meaningful difference in your community by supporting seniors’ independence and well-being.