Client Care Liaison & Operations Coordinator

CASTELLAS MEDICAL; Greenville (MI); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

401(k) plan at 3%

Modern office space

Complimentary snacks

Work-life balance valued culture

Job summary

Infallible Home Care, LLC in Greenville, MI is seeking a passionate Client Relations / Care Coordinator. You will be the heartbeat of our office, ensuring seamless communication between clients, families, and caregivers, focusing on client satisfaction rather than numbers.

The role offers part-time to full-time hours with standard office hours and rotating after-hours scheduling for emergencies. You will report to the Agency Owner and contribute to a collaborative, supportive office culture.

Qualifications

• 1–2 years in administrative, scheduling, or home care roles.
• Excellent verbal and written communication with a warm, professional phone presence.
• Proficient in Microsoft Office/Google Workspace and scheduling software.
• Strong personal accountability and problem-solving under pressure.
• Respect for seniors and individuals with disabilities.
• Standard office hours with rotating after-hours scheduling.
• Ability to cover shifts for bed-bound client in emergencies.

Responsibilities

• Act as the bridge between clients, families, and caregiving teams.
• Manage relationships and communications.
• Conduct empathetic intake and assessments.
• Serve as Family Liaison.
• Resolve conflicts.
• Quality assurance and performance tracking.
• Audit tasks against plans.
• Ongoing care review.

Skills

Administrative experience

Scheduling experience

Communication skills

Empathy

Problem-solving

Teamwork

Tools

Scheduling software

Microsoft Office

Google Workspace

Job description

Infallible Home Care, LLC in Greenville, MI is seeking a passionate Client Relations / Care Coordinator. You will be the heartbeat of our office, ensuring seamless communication between clients, families, and caregivers, focusing on client satisfaction rather than numbers.

The role offers part-time to full-time hours with standard office hours and rotating after-hours scheduling for emergencies. You will report to the Agency Owner and contribute to a collaborative, supportive office culture.