Care Coordination Liaison - Client & Care Team Support

Independence Home Health LLC; Nineveh (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

Company car

Dental insurance

Job summary

Independence Home Health LLC is seeking a dependable, compassionate Liaison to join our team. The role focuses on building strong relationships with clients, families, caregivers, and our office staff while coordinating services to meet each client’s needs.

Responsibilities include coordinating admissions, working with the Program Manager and field staff, supporting both Support Services and Personal Care programs, and delivering outstanding customer service during business hours.

Qualifications

• High school diploma
• Minimum 6 months of experience with a regulated personal care agency
• Current CPR certification
• Ability to supervise and direct care team members
• Excellent verbal and written communication skills
• Strong interpersonal skills with delegation and tact
• Proficient with Windows-style applications and role-specific software
• Excellent time-management and organizational skills
• Maintain Indiana driver’s license and access to reliable vehicle
• Eligible for Medicaid programs
• Background screenings including driving record, criminal checks, and Sex Offender Registry
• Availability 8:00 AM–4:30 PM with some evenings; in-person or remote as approved

Responsibilities

• Perform non-clinical/medical admissions of clients into the agency
• Coordinate with Program Manager, Scheduling Coordinator, Biller, field staff, and caregivers
• Support both Support Services and Personal Care programs
• Help coordinate services and respond to client and caregiver needs
• Maintain positive relationships with clients, families, caregivers, and partners
• Supervise and provide direction to care team members as needed
• Communicate effectively with the care team to address client needs
• Provide ongoing support, follow-up, and exceptional customer service
• Assist with identifying and coordinating additional services or resources when appropriate

Job description

Independence Home Health LLC is seeking a dependable, compassionate Liaison to join our team. The role focuses on building strong relationships with clients, families, caregivers, and our office staff while coordinating services to meet each client’s needs.

Responsibilities include coordinating admissions, working with the Program Manager and field staff, supporting both Support Services and Personal Care programs, and delivering outstanding customer service during business hours.