Client Care & Dispatch Coordinator

Benjamin Franklin Plumbing of Long Island; Temple (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A plumbing company in Temple, Texas, is seeking a Call Center Representative to handle incoming client calls and ensure a professional first impression. Responsibilities include maintaining good communication with clients, answering calls promptly, and notifying clients of any service delays. Ideal candidates will possess a high school diploma, excellent verbal and telephone communication skills, and have experience in customer service. This is an opportunity to join a company that values professionalism and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answer incoming client telephone calls and create a positive first impression.
• Maintain good communication with clients in all interactions.
• Ensure all calls are answered before the third ring using the approved greeting.
• Notify clients in advance if the plumber will be late.
• Schedule service appointments for Agreement Membership clients.

Skills

Verbal communication skills

Telephone communication skills

Computer software skills

Education

High school diploma or equivalent

Job description

A plumbing company in Temple, Texas, is seeking a Call Center Representative to handle incoming client calls and ensure a professional first impression. Responsibilities include maintaining good communication with clients, answering calls promptly, and notifying clients of any service delays. Ideal candidates will possess a high school diploma, excellent verbal and telephone communication skills, and have experience in customer service. This is an opportunity to join a company that values professionalism and customer satisfaction.