Client Care & Dispatch Specialist

Benjamin Franklin Plumbing, LLC; Whitehouse (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Benjamin Franklin Plumbing is seeking a responsive Call Center/Dispatch Associate in Texas to handle incoming client calls, dispatch service and maintenance visits, and report to the Call Center Manager. You will communicate clearly, manage schedules, and help ensure timely arrivals and customer satisfaction.

Your role includes rotating on-call duties, using Service Titan, and leveraging strong verbal skills. Pay is experience-based and located in Whitehouse, TX.

Qualifications

• High school diploma or equivalent.
• Strong verbal and telephone communication skills.
• Good computer software skills.
• Prior customer service experience preferred.
• Service Titan experience required.
• Bilingual is a plus.
• Flexible work schedule.
• Dispatching experience for HVAC/Refrigeration is a plus.

Responsibilities

• Answer incoming client telephone calls and form the first impression of the company.
• Maintain courteous, pleasant demeanor on calls and in communications.
• Ensure calls are answered before the third ring using the approved greeting.
• Notify clients promptly if the plumber will miss the scheduled time window.
• Book service appointments for scheduled maintenance and repairs.
• Participate in rotating on-call responsibilities.

Skills

Verbal communication

Telephone communication

Computer skills

Customer service

Bilingual (plus)

Flexibility

Dispatching (HVAC/Refrigeration) (plus

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Benjamin Franklin Plumbing is seeking a responsive Call Center/Dispatch Associate in Texas to handle incoming client calls, dispatch service and maintenance visits, and report to the Call Center Manager. You will communicate clearly, manage schedules, and help ensure timely arrivals and customer satisfaction.

Your role includes rotating on-call duties, using Service Titan, and leveraging strong verbal skills. Pay is experience-based and located in Whitehouse, TX.