Service & Dispatch Coordinator – Plumbing & HVAC

Nick's Plumbing; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Work/Life balance

Health/Dental/Vision benefits

Paid vacation

Paid holidays

Job summary

A trusted plumbing and HVAC firm in Houston is seeking a Customer Service Representative/Dispatcher to convert customer calls into booked service calls. Ideal candidates should have at least two years of office experience, strong customer service skills, and the ability to type at least 35wpm. The role emphasizes professionalism and communication. You will enjoy competitive wages and benefits like health insurance and paid vacation while being part of a team known for over 40 years of service in the community.

Qualifications

• Minimum of two years in an office environment.
• Typing speed of 35wpm and basic clerical duties.
• Ability to project a professional image.

Responsibilities

• Convert customer calls into booked service calls.
• Prioritize and organize incoming calls for scheduling.
• Conduct outbound customer follow-ups.

Skills

Customer service skills

Telephone skills

Basic sales skills

Bilingual (optional)

Education

High school diploma or GED

Job description

A trusted plumbing and HVAC firm in Houston is seeking a Customer Service Representative/Dispatcher to convert customer calls into booked service calls. Ideal candidates should have at least two years of office experience, strong customer service skills, and the ability to type at least 35wpm. The role emphasizes professionalism and communication. You will enjoy competitive wages and benefits like health insurance and paid vacation while being part of a team known for over 40 years of service in the community.