Client Care Specialist: Flexible Scheduling & Training

Benjamin Franklin Plumbing, LLC; Temple (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career development

Job summary

Benjamin Franklin Plumbing, LLC seeks an attentive Call Center Associate in Temple, TX. You will handle incoming calls, assist with dispatching service and maintenance, and report to the Call Center Manager.

A polished, courteous manner is essential as you form the client’s first impression of the company. Responsibilities include ensuring timely call handling, clear greeting scripts, and proactive scheduling to keep appointments on track.

Qualifications

• High school diploma or equivalent.
• Above-average verbal and telephone communication skills.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Skills

Communication skills

Telephone skills

Computer skills

Customer service

Education

High school diploma

Tools

CRM software

Scheduling software

Job description

Benjamin Franklin Plumbing, LLC seeks an attentive Call Center Associate in Temple, TX. You will handle incoming calls, assist with dispatching service and maintenance, and report to the Call Center Manager.

A polished, courteous manner is essential as you form the client’s first impression of the company. Responsibilities include ensuring timely call handling, clear greeting scripts, and proactive scheduling to keep appointments on track.