Service Dispatch Specialist: Optimize Schedules & Revenue

Benjamin Franklin Plumbing of Temple, TX; Temple (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A plumbing service provider in Temple, TX is seeking a Dispatch Coordinator to manage service calls and ensure client satisfaction. The role includes scheduling appointments efficiently and assisting field personnel. Candidates should have a high school diploma and good computer skills. Prior customer service experience is preferred, and benefits include training and advancement opportunities.

Qualifications

• Good computer software skills are essential.
• Prior customer service experience preferred.

Responsibilities

• Manages the dispatch board to keep field personnel on the move.
• Communicates with the Purchasing and Warehouse Coordinator.
• Debriefs with Plumbers to identify client satisfaction issues.

Skills

Computer software skills

Customer service

Education

High school diploma or equivalent

Job description

A plumbing service provider in Temple, TX is seeking a Dispatch Coordinator to manage service calls and ensure client satisfaction. The role includes scheduling appointments efficiently and assisting field personnel. Candidates should have a high school diploma and good computer skills. Prior customer service experience is preferred, and benefits include training and advancement opportunities.