Client Care Coordinator

Home Instead, Inc.; Seattle (WA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Bonus Plan

Health Benefits

401k with up to a 3% match

Company cell phone

Mileage reimbursement

Paid Time Off

PPE

Job summary

Home Instead, Inc. in Seattle is seeking an Experienced Client Care Coordinator who is energetic and organized to oversee quality assurance and client satisfaction. A CNA license is required, with 2+ years of client care coordination experience, and a valid driver’s license with auto insurance.

The role blends field work and office duties in a fast-paced team setting. The position is full time and salaried, with opportunities to train and coach caregivers, identify opportunities to adjust care

Qualifications

• Active CNA license is required to be considered for this position.
• Minimum of 2 years experience in client care coordination.
• Current driver's license and auto insurance are required.
• Ability to work in a fast-paced environment and manage competing priorities.
• Strong communication skills with a service- and solution‑oriented mindset.
• Proficient in computer skills and learning new virtual platforms.

Responsibilities

• Conduct quality assurance visits with clients and families.
• Address and resolve client concerns to ensure satisfaction.
• Introduce caregivers to clients and ensure proper training and support.
• Perform supervisory visits with caregivers and provide coaching or training as needed.
• Help grow the business by modifying service plans to support ongoing needs.
• Hybrid role between field work and the office (not Work From Home).

Skills

Client Care Coordination experience

Strong communication skills

Proficient computer skills

Education

CNA license

Job description

Client Care Coordinator – Home Instead

Home Instead is seeking an Experienced Client Care Coordinator, who is highly energetic, and organized to join our team as a Client Care Coordinator. If you have an active CNA license, excellent communication skills, and a passion for improving the lives of aging adults, this may be the perfect opportunity for you!

Position Overview

As a Client Care Coordinator, you will oversee quality assurance and interact directly with clients and their families. You’ll be responsible for managing multiple demands and ensuring client satisfaction while adapting to their evolving needs. This is a full‑time role within a fast‑paced, team‑oriented environment, requiring proficient computer skills and the ability to learn new virtual platforms.

Primary Responsibilities

• Conduct quality assurance visits with clients and families.
• Address and resolve client concerns to ensure satisfaction.
• Introduce caregivers to clients and ensure proper training and support.
• Perform supervisory visits with caregivers to assess their skills and provide coaching or training as needed.
• Help grow business by identifying opportunities to modify service plans to best support ongoing needs of the Clients.
• Hybrid Role between field work and the office. (not Work From Home)

Minimum Requirements to Apply

• Active CNA license - Must have to be considered for this position
• 2 Years Experience in Client Care Coordination
• Current Drivers License and Auto Insurance
• Ability to work in a fast‑paced environment and manage competing priorities.
• Strong communication skills, with a service and solution‑oriented mindset.
• Proficient computer skills and the ability to learn new virtual platforms.
• The first 30 days will be a Monday‑Friday schedule while training. Rotating weekends with 2nd Client Care Coordinator.
• Full Time Salaried Position
• To be considered for this position you MUST include a current resume

Preferred Qualifications

• Demonstrated ability to think critically, prioritize competing demands, and make sound decisions independently.
• Strong conflict resolution and problem‑solving skills, with the ability to navigate difficult conversations professionally.
• Experience supervising, coaching, mentoring, or developing caregivers or healthcare staff.
• Proficient using multiple software platforms and technology in a fast‑paced environment.
• Demonstrated initiative and a strong sense of ownership, with the ability to anticipate needs, identify solutions, and follow through with minimal supervision.
• Self‑motivated, adaptable, and able to thrive in a collaborative team environment.

Compensation & Benefits

• Starting: $80-90k annual (depending on experience)
• Bonus Plan available at 90 days
• Competitive salary
• Paid Time Off
• Health Benefits
• 401k with up to a 3% match
• Company-provided PPE
• Mileage reimbursement
• Company cell phone

Why Home Instead?

• Home Instead has been providing quality home care for seniors since 1994 and operates over 1,500 franchise offices globally.
• The Seattle administrative team has over 100 years of combined experience, ensuring extraordinary care for clients.
• Award‑winning company, recognized by Newsweek, Entrepreneur, and J.D. Power for exceptional customer service and company culture.

Apply today and take the first step toward a fulfilling career with a company dedicated to enhancing the lives of clients and their families!

Will begin Interviews week of 7/27