Client Care Coordinator

Home Instead; Cleveland (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus opportunities

Paid time off

Tuition assistance

Insurance discounts

Voluntary health benefits

Job summary

Home Instead in Cleveland, TN is seeking a Client Care Coordinator to ensure personalized, high-quality in-home care for older adults. The role involves building relationships, coordinating care between clients and Care Pros, conducting consultative service planning, and ensuring compliance and documentation.

Ideal candidates are compassionate, service-oriented with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree preferred; high school diploma required.
• Experience in healthcare or senior care is preferred.
• Proficiency in Microsoft Office; familiarity with client management software is a plus.

Responsibilities

• Engage with clients and families to build trust and ensure high-quality care.
• Coordinate care plans between clients and Care Pros and perform regular QA visits.
• Collaborate with Care Pros, healthcare professionals, and families to resolve issues and improve services.
• Maintain accurate client records, care assessments, and documentation in compliance with policies.

Skills

Empathy

Communication

Problem solving

Organizational skills

Attention to detail

Teamwork

Sales ability

Education

Bachelor's degree

High School Diploma

Tools

Microsoft Office

Client management software

Job description

Job Summary

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Coordinator plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.

As the Client Care Coordinator, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead’s exceptional standard of care.

Key Responsibilities

• Client Engagement & Relationship Building: Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
  • Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
  • Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
  • Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
• Care Coordination & Quality Assurance: Oversee client service plans, ensuring that care is adapted as needs evolve.
  • Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
  • Conduct regular quality assurance visits and update documentation accordingly.
  • Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
• Collaboration & Problem-Solving: Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
  • Address client concerns with empathy, professionalism, and proactive problem-solving.
  • Identify opportunities to enhance care services and advocate for additional support when needed.
• Compliance & Documentation: Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
  • Adhere to all company policies, procedures, and compliance requirements.

Qualifications & Experience

• Experience:
  • Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred.
  • Experience working directly with older adults, families, and caregivers is a plus.
• Education:
  • Bachelor's Degree in Healthcare Administration, Social Work, Gerontology, or a related field preferred, but not required.
  • High School Diploma is required.
• Technical Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.
• Other Requirements:
  • Valid driver’s license.
  • Ability to maintain confidentiality and adhere to ethical business practices.

Key Competencies

• Empathy and compassion - a genuine passion for serving older adults and their families. Exceptional communication skills- the ability to build trust and rapport with clients and families through clear, compassionate verbal and written communication.
• Strong problem-solving and organizational abilities - adept at managing multiple clients, priorities, and situations at once.
• Attention to detail - ensures accuracy in client records, care plans, and compliance documentation.
• Team-oriented mindset - able to collaborate effectively with Care Pros, office staff, team members.
• Sales ability

Compensation & Benefits

• Competitive salary
• 401(k) and 401(k) matching
• Bonus Opportunities
• Paid Time OffTuition Assistance for Employee and Family through Bellevue University
• Discounts on Auto/Home Insurance Policies through Liberty Mutual
• Voluntary Health Benefits