Client Care Coordinator

hcaoa-careers; Orinda (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Performance bonus

Competitive salary

Employee discounts

Advancement opportunities

Paid time off

Training & development

Wellness resources

Dental insurance

Health insurance

Vision insurance

Job summary

ComForCare Home Care is seeking a Client Care Coordinator to lead new client intake, perform in‑home assessments, and develop personalized care plans. You will coordinate start of care and maintain ongoing client relationships with families, caregivers, and healthcare professionals.

The role requires experience in care coordination, strong communication skills, and the ability to ensure high‑quality, client‑centered care in home settings.

Qualifications

• Bachelor’s degree in Social Work, Nursing, Gerontology, or a related field.
• Minimum 3 years of experience in home care, senior services, or healthcare‑related roles.
• Strong communication with families, caregivers, and healthcare professionals.
• Knowledge of home care protocols, client assessment techniques, and care planning.

Responsibilities

• Lead new client intake, conduct in‑home assessments, and develop care plans.
• Coordinate start of care and ongoing client relationships.
• Maintain HIPAA‑compliant documentation of assessments, interactions, and care changes.
• Collaborate with scheduling team to match clients with caregivers and communicate care needs.

Education

Bachelor’s degree in Social Work, Nursing, Gerontology, or related field

Tools

Microsoft Office

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Dental insurance
• Health insurance
• Vision insurance

Position Summary

ComForCare Home Care is seeking a Client Care Coordinator to lead new client intake, conduct in‑home assessments, develop care plans, coordinate start of care, and maintain ongoing client relationships. This role is ideal for candidates with experience as a Care Coordinator, Client Care Coordinator, Case Manager, Intake Coordinator, Patient Care Coordinator, Home Care Coordinator, Social Services Coordinator, Client Services Coordinator or Healthcare Coordinator.

This role serves as a key point of contact for prospective clients, current clients, family members, caregivers, and healthcare professionals. The position plays a vital role in helping clients live safely and comfortably at home by managing client intakes, conducting in‑home assessments, developing personalized care plans, and providing ongoing care coordination and support.

As a trusted liaison between families, caregivers, and healthcare professionals, you will help ensure every client receives responsive, high‑quality care tailored to their evolving needs. You will also collaborate closely with the care team to promote continuity of care, client satisfaction, and positive outcomes.

Schedule

35–40 hours per week, Monday–Friday, with participation in the after‑hours & weekends on‑call rotation approximately once every three weeks.

Client Intake & Assessment

• Serve as the first point of contact for new client inquiries, educating families about services and guiding them through the intake process with empathy and professionalism.
• Respond promptly to inquiries from referral sources, prospective clients, existing clients, and employees—both during business hours and after hours, as part of a shared on‑call rotation.
• Follow up on pending leads and conduct regularly scheduled check‑in calls with clients and families to ensure continued satisfaction.
• Conduct in‑home or on‑site assessments to evaluate health conditions, home safety, social and emotional needs, and personal care preferences.
• Develop and maintain individualized care plans that promote safety, independence, and quality of life.
• Clearly communicate care recommendations, services, and next steps to clients and families.
• Perform regular quality assurance and follow‑up visits to ensure ongoing satisfaction and appropriateness of care.

Care Coordination

• Collaborate with the scheduling team to match clients with the most appropriate caregivers and communicate care needs effectively.
• Monitor care quality through regular client check‑ins, caregiver feedback, and ongoing plan updates.
• Serve as a coach and resource to caregiver teams, providing guidance to ensure continuity and excellence in care delivery.
• Maintain accurate, HIPAA‑compliant documentation of all client assessments, interactions, and care changes.

Client Advocacy

• Identify broader client needs, such as home modifications, nutrition support, or social engagement, and coordinate referrals to appropriate community resources.
• Provide empathetic support to clients and families who may be uncertain or hesitant about accepting care, offering practical solutions that inspire confidence.
• Maintain strict confidentiality regarding all client and employee information.

Qualifications

• Bachelor’s degree in Social Work, Nursing, Gerontology, or a related field (or equivalent experience in care coordination, case management, or healthcare).
• Minimum 3 years of experience in home care, senior services, or healthcare‑related roles.
• Demonstrated ability to build trust and communicate effectively with older adults, families, caregivers, and healthcare professionals.
• Solid knowledge of home care protocols, client assessment techniques, and care planning best practices.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using care systems and other healthcare related software.
• Outstanding verbal and written communication skills; ability to communicate clearly, tactfully, and diplomatically with individuals of all backgrounds and ages.
• Strong time management and organizational skills with the ability to prioritize and complete work independently with minimal supervision.
• Professional demeanor with a polished, well‑groomed presentation that reflects the company’s high standards.
• Ability to remain flexible, calm, and resourceful under pressure—and maintain a positive attitude and sense of humor in a fast‑paced environment.
• Valid driver’s license, reliable transportation, and auto insurance are required.
• Must be eligible to work lawfully in the U.S. and pass a criminal background check and LiveScan fingerprinting.

Travel

Requires local travel (30–35%) to client homes, hospitals, rehabilitation centers, and care facilities throughout the agency's service area.