Client Care Coordinator

ComForCare Home Care - Contra Costa West; Orinda (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

401(k) with employer matching

Health benefits

Paid Time Off (PTO)

Job summary

ComForCare Home Care - Contra Costa West seeks a Client Care Coordinator to manage client intake, assessments, and care plans. The role requires collaboration with caregivers and attention to client needs.

We are looking for candidates with substantial experience in home care or healthcare. The position offers beneficial working hours and competitive benefits including flexible scheduling, health benefits, and 401(k) contributions.

Qualifications

• Minimum 3 years of experience in home care or healthcare-related roles.
• Demonstrated ability to build trust and communicate with older adults and families.
• Solid knowledge of home care protocols and care planning best practices.

Responsibilities

• Lead new client intake and conduct in-home assessments.
• Develop and maintain personalized care plans.
• Coordinate referrals to community resources for clients.

Skills

Care Coordination

Communication

Time Management

Client Assessment

Organizational Skills

Education

Bachelor’s degree in Social Work, Nursing, Gerontology, or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

ComForCare Home Care is seeking a Client Care Coordinator to lead new client intake, conduct in‑home assessments, develop care plans, coordinate start of care, and maintain ongoing client relationships.

The role is ideal for candidates with experience as a Care Coordinator, Client Care Coordinator, Case Manager, Intake Coordinator, Patient Care Coordinator, Home Care Coordinator, Social Services Coordinator, Client Services Coordinator or Healthcare Coordinator.

Responsibilities

Client Intake & Assessment

• Serve as the first point of contact for new client inquiries, educating families about services and guiding them through the intake process with empathy and professionalism.
• Respond promptly to inquiries from referral sources, prospective clients, existing clients, and employees—both during business hours and after hours, as part of a shared on‑call rotation.
• Follow up on pending leads and conduct regularly scheduled check‑in calls with clients and families to ensure continued satisfaction.
• Conduct in‑home or on‑site assessments to evaluate health conditions, home safety, social and emotional needs, and personal care preferences.
• Develop and maintain individualized care plans that promote safety, independence, and quality of life.
• Clearly communicate care recommendations, services, and next steps to clients and families.
• Perform regular quality assurance and follow‑up visits to ensure ongoing satisfaction and appropriateness of care.

Care Coordination

• Collaborate with the scheduling to match clients with the most appropriate caregivers and communicate care needs effectively.
• Monitor care quality through regular client check‑ins, caregiver feedback, and ongoing plan updates.
• Serve as a coach and resource to caregiver teams, providing guidance to ensure continuity and excellence in care delivery.
• Maintain accurate, HIPAA‑compliant documentation of all client assessments, interactions, and care changes.
• Work closely with the Director of Operations and the care coordination team to support client services, scheduling coordination, caregiver engagement, operational follow‑through, and community outreach efforts while ensuring an exceptional client experience.
• Travel locally (30–35%) to client homes, hospitals, rehabilitation centers, and care facilities throughout the agency's service area.

Client Advocacy

• Identify broader client needs, such as home modifications, nutrition support, or social engagement, and coordinate referrals to appropriate community resources.
• Provide empathetic support to clients and families who may be uncertain or hesitant about accepting care, offering practical solutions that inspire confidence.
• Maintain strict confidentiality regarding all client and employee information.

Schedule

35–40 hours per week, Monday–Friday, with participation in the after‑hours and weekends on‑call rotation approximately once every three weeks.

Benefits

• Competitive salary
• Flexible schedule
• 401(k) with Employer matching contributions
• Health Benefits
• Dental
• Vision
• Training and development
• Paid Time Off (PTO)
• Wellness benefits
• Exclusive discounts
• Opportunity for professional growth within a growing organization

Qualifications

• Bachelor’s degree in Social Work, Nursing, Gerontology, or a related field (or equivalent experience in care coordination, case management, or healthcare).
• Minimum 3 years of experience in home care, senior services, or healthcare‑related roles.
• Demonstrated ability to build trust and communicate effectively with older adults, families, caregivers, and healthcare professionals.
• Solid knowledge of home care protocols, client assessment techniques, and care planning best practices.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using care systems and other healthcare related software.
• Outstanding verbal and written communication skills; ability to communicate clearly, tactfully, and diplomatically with individuals of all backgrounds and ages.
• Strong time management and organizational skills with the ability to prioritize and complete work independently with minimal supervision.
• Professional demeanor with a polished, well‑groomed presentation that reflects the company’s high standards.
• Ability to remain flexible, calm, and resourceful under pressure—and maintain a positive attitude and sense of humor in a fast‑paced environment.
• Valid driver’s license, reliable transportation, and auto insurance are required.
• Must be eligible to work lawfully in the U.S. and pass a criminal background check and LiveScan fingerprinting.