Client Care Manager

Synergystaging Synergyhomecare; Peoria (IL); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Competitive pay

Paid earned vacation

Gas Reimbursement

Liability Insurance

Workers’ Compensation coverage

Job summary

A home care service provider in Peoria, Illinois is looking for a Client Care Coordinator to join their team. The role requires two years of supervisory experience and offers responsibilities such as training caregivers and ensuring exceptional service to clients. The position includes benefits like competitive hourly pay ranging from $19 to $24, paid vacation, and reimbursement for travel expenses. If you are self-motivated and passionate about helping others, apply today!

Qualifications

• Two years supervisory or management experience in a home care setting preferred.

Responsibilities

• Conduct client introductions and train caregiver team members.
• Work with the Office Manager to coordinate training schedules.
• Assist with covering shifts in the event of call-offs.
• Identify key areas of training for caregivers.
• Provide exemplary customer service.

Skills

Developing personal relationships

Time management skills

Exemplary communication skills

Education

High school diploma

Job description

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life‑energizing care to as many people as possible – on their terms, in their own homes. And that starts with compassionate, care‑minded people like YOU! When you join the SYNERGY HomeCare team as a Client Care Coordinator, you will feel appreciated, recognized, and rewarded for the comforting, life‑affirming care that comes right from your heart! Our promise to our clients is to bring full support for fuller lives and elevate their confidence, knowing they have someone like you by their side.

Do you:

• Enjoy serving others?
• Have a big heart with a lot of love to share?
• Take charge with a warm smile?

We are hiring a Client Care Coordinator who can answer yes to these questions. At SYNERGY HomeCare, we create a world of care at home for all, which means you will have the opportunity to support a dedicated team in caring for a wide variety of people, spanning all ages and all abilities. We are seeking a Client Care Coordinator to join our independently owned and operated national agency.

We are scheduling interviews immediately for the Client Care Coordinator position. What you should know about the Client Care Coordinator position with SYNERGY HomeCare:

Client Care Coordinator Benefits:

• Competitive pay ranges between ($19-$24/HR)
• Paid earned vacation and travel allowances.
• Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.
• Gas Reimbursement
• Electronic Reimbursement
• Company Car (as applicable)

Client Care Coordinator Responsibilities:

• Conduct client introductions and train and support caregiver team member
• Work in conjunction with the Office Manager to coordinate on training schedule
• Assist with covering shifts in the event of call‑offs
• Assist with scheduling and filling shifts
• Assist with answering and addressing caregiver and client phone calls
• Act as key caregiver when not conducting training
• Identify key areas of training and set up appropriate delivery systems for caregivers including caregiver orientation
• Conduct Quality Assessment at client sites and on the phone
• Act as ambassador on behalf of the organization
• Help to improve employee and client retention rates through active communication and problem‑solving efforts
• Become a reliable point of contact for each care provider and client
• Innovate and create initiatives to enhance the company’s reputation
• Providing exemplary customer service
• Communicating regularly with clients and their families
• Other duties as assigned
• Evaluate care notes and ensure training compliance amongst caregiver team
• Handling incoming client inquiry calls
• Completing home assessments for new clients
• Providing exemplary customer service
• Communicating regularly with clients and their families

Client Care Coordinator Requirements:

• Experience – Two years supervisory or management experience in a home care setting preferred
• Education – High school diploma
• Skills – Developing personal relationships, time management skills, exemplary communication skills
• Characteristics – This is an autonomous position, so we’re looking for individuals that are self‑motivated and willing to learn.

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!