Client Care Concierge — Pet Wellness & Scheduling Pro

Pet Services of Washington, P.S.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet discounts

Job summary

Pet Services of Washington, P.S. is seeking a Client Service Representative to be the friendly face of the practice, greeting clients and their pets and guiding them to exam rooms.

The CSR handles appointments, follows up with clients, explains fees, and assists with product recommendations including prescriptions to support client care. The role emphasizes professional customer interactions, accurate records management, and maintaining a clean, welcoming facility.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Explaining fees and processing payments.
• Recommending products and services, including prescriptions.
• Answering questions about products and services, and general pet care.
• Managing medical records, charts, and correspondence.
• Maintaining a clean, organized facility and hospital environment.

Skills

Customer service

Communication

Scheduling appointments

Payment processing

Job description

Pet Services of Washington, P.S. is seeking a Client Service Representative to be the friendly face of the practice, greeting clients and their pets and guiding them to exam rooms.

The CSR handles appointments, follows up with clients, explains fees, and assists with product recommendations including prescriptions to support client care. The role emphasizes professional customer interactions, accurate records management, and maintaining a clean, welcoming facility.