Veterinary Client Experience Specialist

Pet Services of Washington, P.S.; Hamburg Township (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Generous personal pet care discounts

Health benefits

Life insurance

Retirement plans

Corporate partnership discounts

Paid vacation/sick days

401(k)

Employee discounts

Job summary

Pet Services of Washington, P.S. seeks an experienced Client Service Professional to deliver exceptional care in a busy veterinary setting. You will handle greeting visitors, scheduling, payments, and client communications with accuracy and a friendly, professional demeanor.

The role supports high-quality client service and financial transactions, with a schedule that includes days, evenings, and Saturdays. Competitive benefits and a team-focused culture are offered.

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Self-starter and team player.
• Strong client service background.
• Experience in the veterinary field preferred.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times.

Skills

Client service

Communication center operations

Organizational skills

Interpersonal skills

Computer skills

Written communication

Self-starter

Team player

Veterinary experience preferred

Job description

Pet Services of Washington, P.S. seeks an experienced Client Service Professional to deliver exceptional care in a busy veterinary setting. You will handle greeting visitors, scheduling, payments, and client communications with accuracy and a friendly, professional demeanor.

The role supports high-quality client service and financial transactions, with a schedule that includes days, evenings, and Saturdays. Competitive benefits and a team-focused culture are offered.