Pet Care Client Advocate | Veterinary Front Desk

Pet Services of Washington, P.S.; San Jose (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Job summary

Pet Services of Washington, P.S. is seeking a friendly, customer-focused team member to greet clients, manage scheduling, and guide both pet owners and their companions to exam rooms.

The role includes handling payments and explaining service options. Applicants should have at least one year of customer service experience, strong communication skills, and a willingness to work evenings, weekends, and holidays.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—with awareness of others' reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• Ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal care.

Skills

Customer service experience

Strong communication skills

Compassion for pets and people

Decision-making

Adaptability

Microsoft Office proficiency

Physical stamina (lift up to 40 lbs)

Education

High School Diploma/GED or equivalent

Tools

Microsoft Office

Job description

Pet Services of Washington, P.S. is seeking a friendly, customer-focused team member to greet clients, manage scheduling, and guide both pet owners and their companions to exam rooms.

The role includes handling payments and explaining service options. Applicants should have at least one year of customer service experience, strong communication skills, and a willingness to work evenings, weekends, and holidays.