Client Care Concierge - In-Office Receptionist (Tax Season)

H&R Block, Inc.; York (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist in York, SC. You will greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the right tax specialist. This role is in-person and provides training to support growth.

You will collaborate with tax professionals, maintain a welcoming office, and handle confidential client information with care. Evening and weekend availability during tax season is expected, with opportunities to

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in administrative tasks.
• Comfort using Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle confidential client information with discretion and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist in York, SC. You will greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the right tax specialist. This role is in-person and provides training to support growth.

You will collaborate with tax professionals, maintain a welcoming office, and handle confidential client information with care. Evening and weekend availability during tax season is expected, with opportunities to