Seasonal Client Experience Specialist (In‑Person)

H&R Block, Inc.; York (York County); Presencial; USD 18.000 - 23.000; Tempo parcial

Resumo da vaga

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in York County. In this in-person role, you will greet clients, answer calls, schedule appointments, and help with intake and document handling.

You will support daily operations and collaborate with tax professionals to ensure a smooth client experience. Ideal candidates bring customer-service experience, strong communication skills, and the ability to multitask while maintaining

Qualificações

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Client service

Interpersonal communication

Team collaboration

Multitasking

Attention to detail

Formação

High school diploma/GED or equivalent

Ferramentas

Microsoft Office

Microsoft Teams

Scheduling systems

Descrição da vaga

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in York County. In this in-person role, you will greet clients, answer calls, schedule appointments, and help with intake and document handling.

You will support daily operations and collaborate with tax professionals to ensure a smooth client experience. Ideal candidates bring customer-service experience, strong communication skills, and the ability to multitask while maintaining